Muntean Calin

Inhaber, Co-Founder and VP Service Delivery, Talentworldgroup, Talentworldgroup
Budapest, Hungary

Fähigkeiten und Kenntnisse

experience in customer care
sales
training. interest in coaching
Business Process Outsourcing
Management
Customer service
Consulting
Outsourcing
Customer Relationship Management
Service Delivery Management
Contact Center Management
Customer Experience Management
English Language
Start-up

Werdegang

Berufserfahrung von Muntean Calin

  • Current 8 years and 3 months, since Mar 2018

    Co-Founder and VP Service Delivery, Talentworldgroup

    Talentworldgroup

    Business Process Outsourcing

  • 2 years and 2 months, Feb 2016 - Mar 2018

    Service Delivery and Operations Consultant

    Independent Consultant BPO Services

    Helping customers achieve service delivery excellency through outsourcing and process standardization.

  • 1 year and 3 months, Dec 2014 - Feb 2016

    Head Of Customer Experience

    VIVRE DECO South East Europe

    Driving customer experience to excellency by aligning internal company processes towards maximizing all customer touch points. Designing and implementing internal and external policies to reduce experience hurdles and drive memorable service. Polarize internal communication towards tangible results that drive recurrent sales and positive client feedback.

  • 2 years and 9 months, Apr 2012 - Dec 2014

    Call Center Manager

    Totalstay

  • 3 years and 2 months, Sep 2007 - Oct 2010

    Head of Call Center

    E.ON Gaz Romania

  • 2 years and 10 months, Dec 2004 - Sep 2007

    Sales Manager - Vodafone Stores Mures

    Vodafone Romania

  • 1 year and 4 months, Sep 2003 - Dec 2004

    Regional Director

    CODECS SA

Ausbildung von Muntean Calin

  • 3 years and 9 months, Oct 1997 - Jun 2001

    History & English

    Petru Maior University, Tg-Mures

    History English

Sprachen

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Romanian

    C2 (Verhandlungssicher / Muttersprachlich)

  • Hungarian

    A1-A2 (Grundkenntnisse)

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