Mustafa Celen

I'm a member and ambassador of the ITAM Forum. It's a global, not-for-profit, membership organisation for the IT Asset Management (ITAM) industry.

*Experience in SAM, covering software discovery, inventory management, licensing compliance and cost reduction, with expertise in USU License Management (LIMA - Aspera SmartTrack). *Guided and supported a team of 6 teammates, resulting in a 20% decrease in software licensing violations and compliance issues.

*Transformed SAP Managed Services with a human-centric on-site support approach, leading to a 20% decrease in client-reported issues and garnering commendations from corporate clients for exceptional customer experiences. *Orchestrated the seamless integration of the customer's 30+ SAP applications and databases into Cisco AppDynamics, enabling continuously monitoring. *Performed OS/DB migration on 20+ SAP servers, kept the systems up to date.

*Operated and monitored over 110 SAP systems using SAP Solution Manager (Solman), streamlining manual control efforts. *Linked 45+ SAP systems to LC4SAP - License Control for SAP (USU Optimization for SAP), a comprehensive application for SAP user and engine license measurements. *Integrated 150+ DB instances with RayVentory Scan Engine (Raynet) to facilitate efficient tracking of Oracle database licenses.

*Managed SAP BASIS operations and efficient system installations for 5+ corporate clients, conducting periodic SAP license measurements and reconciliations. *Utilized SAP Solman IT Service Management (ITSM) to effectively manage 3+ customer ticketing procedures.

*Conducted 45 diverse training activities for over 200 participants focusing on SAP General Use, Cost Entry, and Proposal Management. *Facilitated more than 20 hours of training across six different topics as part of the SAP BASIS Key User Transformation Program, enhancing instructional capabilities.

*Directed IT and SAP audits and outsourcing, organised consultancy resource planning, and conducted end-of-month reconciliation transactions while ensuring compliant licensing and reporting for Autodesk and Primavera. *Contributed significantly to teams creating IT Policies, Procedures, and Instructions aligned with ISO 27000 and ITIL. *Supported 200+ SAP users, ensuring smooth operations by managing roles, user requests, licensing, and master data.

*Demonstrated proficiency in providing comprehensive end-user support, both locally at the head office and across multiple domestic and international construction sites, including Doha, Qatar.