Mustafa Kaymaz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mustafa Kaymaz
Primary focal point and owner for maintenance services activities overall , responsible to develop and maintain strong client relationship , take full TSS sales responsibility and P&L ownership , establish and implement overall account strategy , proactively work with client to crystallize their infrastructure objectives, develop new contractual framework
responsible for HW and SW delivery for all Plattforms responsible for more then 40 countries
- 6 years and 4 months, Jan 2006 - Apr 2012IBM Österreich
Service delivery manager for technical support services for CEE and MEA region
Managing entire service delivery team, incl. all functions for whole region
- 4 years and 3 months, Oct 2002 - Dec 2006IBM Österreich
High Volume Service and warranty business management
managing high volume business ( former IBM PC product division) , x86 division, point of sale division, responsible for entire service delivery incl. cost management, internal and BP service delivery infrastructure , service delivery quality, tools, audit, bonus program, ...
- 2 years and 1 month, Sep 2000 - Sep 2002
Busisness devlopment and engagement
Österreichische Computer Services ( IBM Austria company)
proposal creation, contract management, sales engagement activities
- 1 year and 8 months, Jan 1999 - Aug 2000
Client Service advocate for Generali, Interunfall, Zürich Kosmos, Allianz and
Österreichische Computer Services (IBM Austria company)
focal point of any kind services for all these customer, escalation, cost, quality, installation....
- 3 years and 10 months, Mar 1995 - Dec 1998
Service engineer
Österreichische Computer Services (IBM Austria company)
Service engineer for various IT products ( laptop, pc, monitor, server, installations,....) Education of newcomers team lead
- 2 years and 6 months, Sep 1992 - Feb 1995
Field Engineer
Fr. Drobena
Field Engineer with sales engagement
Ausbildung von Mustafa Kaymaz
- 2 years and 5 months, Apr 2012 - Aug 2014
Master of Business Administration
Universität Warwick (Birmingham UK)
- 5 years and 9 months, Sep 1987 - May 1993
Information Technology
High Technical School
Sprachen
English
C1 (Fließend)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
German
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