Myla Pilao

•Promote TrendLabs AV Research center and create consistent awareness around Malware Threat Landscape/Threat Information by leveraging on the output from TrendLabs Research and Development • Develop In depth knowledge about social media planning and marketing having executed multiple programs leveraging this marketing platform in a global coverage

•Established a functional call center for various Customer Operations sections and industry such as telecommunication, e-business/commerce, internet service provider, and IT/software solutions •Conceptualized and implemented various Value Added Services for service enhancement, such as premium access for the subscription of special needs and emergency needs including 911 style calling, physical and emotional “dial-a-friend”, and financial investment information

Established a functional call center for the company’s corporate & customer relations hotline interconnecting all provincial branches Administered and developed working operational guidelines of the company’s major products and services such as : Internet Broadband /Dial Up Services, Business Software Solutions, and E-Commerce Platforms Organized and facilitated company- wide and regional seminars and workshops on building and developing Customer Care Champions