Mythily Venkatraman
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mythily Venkatraman
- 3 months, Jul 2021 - Sep 2021
EDI Project Manager
LABAL GmbH
- 1 year and 9 months, Jul 2010 - Mar 2012
Quality Analyst Manager
Computer Sciences Corporation India Pvt. Ltd.
- Appraisal Team Member for SCAMPI V1.3 MSS CMMI Assessment. - Identified and Implemented difference between CMMI V1.2 and V1.3 for projects. - Conducted Familiarization sessions for 21 Process Areas (excl. SAM) for Project Managers across NA and EMEA region. - Conducted Quick and Detailed Compliance Audits (QCA & DCA). - Worked on Practice Implementation Indicator Description (PIID). - Conducting Recruitment Interviews for the Quality team.
- 2 years, Aug 2008 - Jul 2010
Software Quality Assurance Manager - Corporate Mission Quality
Wipro Technologies Pvt. Ltd.
Handled 32 Projects, liaising Project teams and the Corp. Mission Quality Coordinating and Conducting QIC for BFSI Preparing and presenting QM report to the CQO and Mgmt. Assisted in CMMI High Maturity Recertification Assisted in Account / Project level Performance Models for L4 / L5 PAs Conducting Periodic Process Compliance audits & helping Project Teams in clearing any NC's Conducting QM Sessions at inductions Reviewing customer complaints and initiating corrective and preventive actions
- 7 months, Jan 2008 - Jul 2008
Internal Quality Analyst - Target Corporation
Wipro Technologies Pvt. Ltd.
Assisted Project Managers in process compliance and Non Compliance closure. Monitored and Assisted the Delivery Team in overall Quality Compliance and Process adherence. Worked closely with the Quality Manager on ensuring that the Quality Management System (QMS) is thoroughly followed thereby reducing chances of errors. Assisted in LEAN initiatives.
- 8 months, May 2007 - Dec 2007
Incident Manager - Applied Materials
Wipro Technologies Pvt. Ltd.,
Handled Incident Management, SLA adherence, Customer Feedback handling. Additionally headed the Data Center Operations (DCO) team, responsible for the smooth and trouble free execution of the Data Center Operations, managing the DCO leads and defining / ensuring SLA adherence.
- 2 years and 2 months, Apr 2005 - May 2007
Senior Process Associate - AC Nielsen
Tata Consultancy Services Ltd.,
Handled Service Desk and Incident Management. Analyzed SLA compliance and provided Process Improvement Plans. Initiated and Trained multiple teams on effective communication skills and customer handling.
- 6 months, Aug 2004 - Jan 2005
Technical Analyst - Internal Global Account North America
IBM Global Services
Provided Technical Support to IBMers of America and Canada regions. Analyzed Weekly Customer Satisfaction (CSAT surveys) for process improvement. Guided the team on Technical issues (Subject Matter Expert - SME support).
- 1 year, Jul 2003 - Jun 2004
Technical Support Engineer - Gateway Computers
Sutherland Global Services Pvt. Ltd.,
Provided technical support for Gateway computers. Handling Escalation Calls.
- 1 year and 7 months, Jun 2001 - Dec 2002
Faculty and Counselor
Infonet Computer Education
Trained students on C, MS-Office, Hardware & Networking Guided and counseled students on course selection and usage
Ausbildung von Mythily Venkatraman
- 3 years and 1 month, Jan 2005 - Jan 2008
Business Administration
University of Madras
Systems
- 3 years and 1 month, May 2001 - May 2004
Business Administration
University of Madras
- 3 years, May 1998 - Apr 2001
Diploma in Computer Technologies
Directorate of Technical Education & Training
Computer Technology
Sprachen
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
Tamil
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