NITESH RANGA

Led Citibank–Axis Bank acquisition integration, impacting 1M customers ($4.5M assets) by defining requirements, building KPIs, and delivering insights to leadership. Boosted user acquisition by 30% via targeted campaigns, generating 5% ($0.6M) additional revenue. Improved statistical model efficiency by 10% through migrating SAS–SQL scripts to Python–PySpark. Standardized KPI reporting for 35 branches, strengthening daily operations monitoring and accuracy of key performance metrics.

Spearheaded customer retention by 20% for 1M customers ($4.5M deposits) by overseeing daily operations & creating KPIs, dashboards & insights. Built Tableau dashboards monitoring key acquisition KPIs & transitions, accelerating strategic decision-making & improving stakeholder engagement. Led crisis resolution for a client payroll issue, reinstating 16K salary accounts & ensuring operational stability. Created KPI & Tableau dashboards , driving productive stakeholder discussions & data-driven strategies.

•Delivered 10+ highly adapted diagnostic solutions capturing market performance, analyzing customer spend behavior, and enabling more productive business review sessions. •Boosted 70% team’s productivity by completely automating 32 hours of manual work each month. •Prevented $700k in OPEX by conducting a deep dive analysis on card members visits to lounges. •Spearheaded collaboration with 5+ regional teams and enhanced executive reporting for a new business stream delivering nearly $4B spend.

• Performed month end rewards expense accounting, payments reconciliation and recoveries, recovered credit note $200K in over payment to a major Client. • Conducted yearly contract reviews, audit controls and amortizing intangible assets.

Managed defined benefit 401K plans and approving medical claims.