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Dipl.-Ing. Nacit Dileme

Bis 2023, Freenacer Consultant, AXA Schweiz
Bern, Schweiz

Fähigkeiten und Kenntnisse

Führung
Project Management
Service Management
Document Management
Business Process Management
Scanning
Archiving
Workflow
Template Management
Consulting
Incident Management
Problem Management
Change Management
IT Support
Testmanagement
System Engineering
OpenText
AnyDOC
EBA
BPM
DM
DMS
BPR

Werdegang

Berufserfahrung von Nacit Dileme

  • 1 Jahr und 10 Monate, März 2022 - Dez. 2023

    Freenacer Consultant

    AXA Schweiz

    - Content Management Development based on Opentext Extreem - Leading the Operations- and Incidentmanagement-Team - Usersupport

  • 4 Jahre und 2 Monate, Jan. 2018 - Feb. 2022

    Manager

    Finedoc Consulting

    - Leading Document and Workflow Projects - IT Consultant (IT Service Management, Project Management, ITIL, ISO/IEC 20001 and 27001) - Leading Trainings (ITIL Foundation, Project Management, Business Analysis)

  • 5 Jahre und 8 Monate, Apr. 2012 - Nov. 2017

    Manager

    Imageware AG

    Führung einer Geschaeftstelle der Imageware AG im Ausland

  • 9 Monate, Mai 2011 - Jan. 2012

    IT Service Manager / Consultant

    Hewlett-Packard Banking Services Bern

    - Revision of process for the IT deployment (process and tools) - Analysis of the process execution (efficiency and effectiveness) of the delivery unity and verifying of the applicability, identification of leaks, preparation of measures of improvement, requirements of the tool, drawing of vision aims - Support of the Transformation Project (introduction service Management in the HP BSC) - Creating Service Catalogue and Service Specification - Operation as Service Manager in the ITO area

  • 12 Jahre und 6 Monate, Okt. 1998 - März 2011

    IT Service Manager / Project Manager

    Credit Suisse

    Service Management: - Developing of efficient IT Service Solutions, optimization of existing IT Services - Creating of Service Level Agreements according to Business Requirements, defining KPI's and Reporting of the Performance; Project Management: Leading of Software and Infrastructur Projects(Network, Contact Center, Infrastructur Migration etc.); Test Management: Leading of Subprojects Testing, responsible for testteam and preparing, documentation and execution of the tests

  • 2 Jahre und 9 Monate, Jan. 1996 - Sep. 1998

    IT System Manager

    university of Zurich

    - Responsible for the IT-platform of the research division „Computational Chemistry“ - Evaluation, planning and acquirement of hardware and software - Integration of systems in the university network environment - Implementation and launching of Unix- and MS-Systems - Implementation, migration and support of software - Support and training of developers and users

  • 5 Jahre und 5 Monate, Aug. 1990 - Dez. 1995

    Software Engineer

    Gebr. Loepfe AG Wetzikon

    - Implementation of software projects - Software development for Quality Information Systems in C, C++ and Modula2 - GUI-development for Quality Information Systems in Visual Basic

  • 3 Jahre und 4 Monate, Mai 1987 - Aug. 1990

    Software Engineer

    Fortuna Insurance Zurich

    - Programming of various applications in Fortran, Basic and Pascal - Software and User Support

Ausbildung von Nacit Dileme

  • 2007 - 2008

    Computer Science

    Master of Advanced Studies (Berner Fachhochschule)

    Business Engineering

  • 2000 - 2003

    Executive Master of Business Administration (University of Fribourg )

    Strategic Management, Financial Management, Quality and Process Management

  • 1985 - 1989

    Electronics

    Fachhochschule (Fachhochschule Zürich)

    Electronics / Computer Science

Sprachen

  • Deutsch

    Muttersprache

  • Türkisch

    Muttersprache

  • Englisch

    Fließend

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