Dipl.-Ing. Nacit Dileme
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nacit Dileme
- Content Management Development based on Opentext Extreem - Leading the Operations- and Incidentmanagement-Team - Usersupport
- 4 years and 2 months, Jan 2018 - Feb 2022
Manager
Finedoc Consulting
- Leading Document and Workflow Projects - IT Consultant (IT Service Management, Project Management, ITIL, ISO/IEC 20001 and 27001) - Leading Trainings (ITIL Foundation, Project Management, Business Analysis)
Führung einer Geschaeftstelle der Imageware AG im Ausland
- 9 months, May 2011 - Jan 2012
IT Service Manager / Consultant
Hewlett-Packard Banking Services Bern
- Revision of process for the IT deployment (process and tools) - Analysis of the process execution (efficiency and effectiveness) of the delivery unity and verifying of the applicability, identification of leaks, preparation of measures of improvement, requirements of the tool, drawing of vision aims - Support of the Transformation Project (introduction service Management in the HP BSC) - Creating Service Catalogue and Service Specification - Operation as Service Manager in the ITO area
- 12 years and 6 months, Oct 1998 - Mar 2011
IT Service Manager / Project Manager
Credit Suisse
Service Management: - Developing of efficient IT Service Solutions, optimization of existing IT Services - Creating of Service Level Agreements according to Business Requirements, defining KPI's and Reporting of the Performance; Project Management: Leading of Software and Infrastructur Projects(Network, Contact Center, Infrastructur Migration etc.); Test Management: Leading of Subprojects Testing, responsible for testteam and preparing, documentation and execution of the tests
- 2 years and 9 months, Jan 1996 - Sep 1998
IT System Manager
university of Zurich
- Responsible for the IT-platform of the research division „Computational Chemistry“ - Evaluation, planning and acquirement of hardware and software - Integration of systems in the university network environment - Implementation and launching of Unix- and MS-Systems - Implementation, migration and support of software - Support and training of developers and users
- 5 years and 5 months, Aug 1990 - Dec 1995
Software Engineer
Gebr. Loepfe AG Wetzikon
- Implementation of software projects - Software development for Quality Information Systems in C, C++ and Modula2 - GUI-development for Quality Information Systems in Visual Basic
- 3 years and 4 months, May 1987 - Aug 1990
Software Engineer
Fortuna Insurance Zurich
- Programming of various applications in Fortran, Basic and Pascal - Software and User Support
Ausbildung von Nacit Dileme
- 2007 - 2008
Computer Science
Master of Advanced Studies (Berner Fachhochschule)
Business Engineering
- 2000 - 2003
Executive Master of Business Administration (University of Fribourg )
Strategic Management, Financial Management, Quality and Process Management
- 1985 - 1989
Electronics
Fachhochschule (Fachhochschule Zürich)
Electronics / Computer Science
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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