Nadia Flore

-Communicate with new and existing customers using various communication tools (calls, live chat: Znesek chat, email). -manage bookings. process customer query, and helping them resolve all pre- and post-rental issues they might have. -Accurately process new complains cases in the system and transfer to the appropriate department, -Escalate complained cases to the claims department and accounting department.

-Monthly target achieved for the first semester of 2014, increased of sales revenues for the second semester of the year 2014 and beginning of 2015 -Promotion as assistance to merchandising manager for REPETTO and KICKERS and PETIT BATEAU stores

Advise the clients about the services and propose the best alternative for them. -Distribution of tasks to sales representatives by market segment, Supervision of sales agents and measure their performance using the KPI -Monitoring sales and ensure sales target is me.

Planification et contrôle de l'équipe de vente. Répartition des tâches et segmentation des zone de prospection Elaboration et Planification de la stratégie promotionnelle. Animation des lieux de vente pendant la période promotionnelle. Gagnante du prix du meilleur chef d'équipe de la région du Sud-ouest. Gagnant du prix de la meilleure performance de vente soit 60% atteinte au delà du quotas de vente imposé par la direction générale.