Nadine Gries

Ensure highest level of service for B2B customers by setting up an exclusive B2B Service Center as well as new B2B Service Concepts - Develop and lead new Services (Hardware & Software) to support and grow B2B business segment. This included Value Added Services targeted towards demands of customers to ensure Satisfaction with modularized models. Support KAM at meetings to work on Proof of Concept and developed Best Practice cases. - Analyzing root causes and investigating/highlighting issues to PIC

Managing respective supplier base by optimizing and streamlining operational flows. Deliver expected quality towards customer and achieve given Key Performance Indicators. Support upcoming conceptional and future Service processes across the Service Network.

Managing respective Service Network in order to achieve given Key Performance Indicators. Being the interface between Samsung and Operators/ Carriers. Setup new Service Suppliers after releasing & evaluating of RFQs.

Lead subject matter expert to drive and start audits and improvement activities in order to achieve streamlined operational flows and given Key Performance Indicators. Highlight cost areas and deliver alternative solutions in order to achieve a better balance between cost and efficiency.

Acquisition of new Customers by developing and presenting new Service concepts globally. Implementing new ERP systems, setup and restructuring existing Service centers, offering value added Services and creating the difference for the market.

Support of geographical expansion and restructuring of excisting Service centers in order to access new global markets. Developing new ideas of future Service concepts and strategies.

Create, prepare and carry out customer satifaction surveys based on market driven requirements. Analyse surveys in order to create prospect profiling for a competitive real estate market. Continous competitor analysis and consumer research in order to access future market needs.

I directly reported to the VP of Marketing and Business Development. Prepared and actively worked on strategic alliances as well as distribution contracts with domestic and international distributors. Another vital part was the preparation of the new product catalog as well as a new price list. ISOLUX America upgraded their computer system to a new interactive, real-time system and the implementation of this new software for the marketing department was my responsibility.

Internatinal Strategic decision making/ Strategic Planning

Management, Strategic Planning, Multinational Business