Nagaraju Nalle

• Review the Business requirements and prepare functional specifications required for the implementing the solution. • Review and finalize the test scripts required for the User Acceptance testing. Organize and co-ordinate the project related meetings and reporting • Supporting and testing the technical enhancements performed by the technical team.

• Successfully Architected and deployed the different projects in Juniper and ensured stability of the projects. • Working on production support and enhancement through Agile methodology. Stakeholder Management during the Project execution. • Gather the Business requirements and effectively Blueprinting the same. • Handle the realization phase and functional ownership in the project

• Managed successfully a team of 6 resources with the ownership of Architecture, supporting and enhancement of the CRM Service solutions • Understand the requirements clearly and provide the solution as per the requirement within the time period without any escalations. • Engage with key business and process owners to get the business requirements and delivered the object as per the requirement • C4C Data workbench for loading accounts and contacts data

• Attended business meetings to gather the requirement and E2E implementation for ZAFCO client. • Prepared Business process Document for the IC Process and customize all the settings in CRM IC area as per the requirement • Provided application support for different GB’s in Robert Bosch • Involed Robert Bosch HRSSF project in Testing phase.

• Handled new change requests and delivered within the time. • Conducted the KT Sessions to the AMS team after the project gone live. • Involved New Requirement which is related to integration with CRM Complaints & FSCM Dispute Management • Data Monitoring & Orchestration between CRM Application & Mobile devices

• Given support for different types of Production issues and provided the resolutions to the users on priority basis. • Actively Participated end user training after post go-live

Specialized in Marketing & IT

Specialized in Computer Science