Nagnath Shinde

Managed Zoho administration, workflow automation, MIS reporting, and data management to improve operational efficiency. Developed dashboards and KPI reports using Zoho Analytics, Power BI, and Advanced Excel. Implemented CRM automations and Deluge scripting, analyzed business performance data, and delivered actionable insights. Experienced in Python-based data scraping, Zoho People operations, project coordination, team leadership, and guiding teams on CRM and analytics best practices.

Tracked HR metrics including headcount, hiring efficiency, attrition, and productivity to support workforce planning. Analysed employee lifecycle data, contributing to a 12% reduction in attrition. Managed 10+ project plans, created user manuals and demo videos reducing support queries by 40%, maintained documentation, and monitored project milestones with regular stakeholder updates.

Optimized SQL queries and analyzed large datasets to deliver actionable business insights. Developed MIS reports, predictive models, cohort analysis, and interactive dashboards using Zoho Analytics and Advanced Excel. Managed payment reconciliation through CC Avenue and Razorpay. Improved CRM workflows with Zoho One, Blueprint, and Round Robin automation, reducing manual effort by 30% while enhancing reporting accuracy, data quality, and operational efficiency.

Handled customer queries, requests, and complaints related to tele-verification processes. Conducted quality and communication training sessions for new CSRs, prepared audit and compliance reports, performed call calibration and monitoring activities, and delivered weekly SOP and quality parameter training. Provided regular feedback to agents to improve service quality, compliance, and customer handling performance.