Narges Gad
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Narges Gad
- Bis heute 14 Jahre und 10 Monate, seit Sep. 2010
Global support Engineer for Office IT Infrastructure & Messaging Systems
Vodafone Egypt
• Performing all possible technical and analytical troubleshooting steps to solve the problems and service requests via ticketing system (Remedy). • (DNS, Proxy, Firewalls) • Handling requests for Active directory accounts and users, shared drives access and security • Troubleshooting GAL and mail receiving problems. • Configuring and maintaining the companies print devices servers and clusters for the file and print service,domain controllers, DHCP for for all Vodafone Opcos • Event Management Handling
- 2 Jahre und 2 Monate, Aug. 2008 - Sep. 2010
Global Application Support Engineer
Vodafone Group Service
o Supported Global applications that are being used by Vodafone employees in all Vodafone Operational companies, supported 26 countries. o Provided technical and functional support to the local web administrators for adding or modifying the web contents (pages, portlets, and content items)
- 3 Monate, Juni 2008 - Aug. 2008
Media Convergence Engineer
ACT (Advanced Computer technology)
o worked on a Total RFID project [Radio Frequency Identifier] (Infrastructure, programing, Database, user interface, documentation)
Ausbildung von Narges Gad
- 10 Monate, Sep. 2007 - Juni 2008
Media Convergence
ITI (Information Technology Institute)
ITI Diploma courses: Networking, ICT and Media Convergence, Database and Web, Security tools and services, Programming, OS concepts, Multimedia concepts, Soft skills Additional Courses: Shell Scripting over UNIX Solaris, SQL 2005 admin, ITIL, Oracle 11 g ,Site Catalyst reporting, MS AD:6425B,6426B
- 2002 - 2007
Communication and Electronics
Faculty of Engineering Shoubra , Egypt
Graduation project: SDR (Software Defined Radio) Graduation Project Grade: Excellent
Sprachen
Englisch
Fließend
Französisch
Gut
Arabisch
Fließend
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