Nashwa Eldello

Understand client business and prepared blueprints-Configured the complete enterprise structure-Configured different type of sales documents-Configured the customer master screen-Configured new pricing procedures-Participated in workshop for VAT Implementing Regulations-Configured Partner and output determination- Conducted all type of testing Performed full integration and unit testing for all different sales cycle’s scenarios for more than 24 companies-Created training documents-conduct UAT sessions

Attended the client’s users’ meetings to understand their needs and requirement based upon their business needs, Participated in implementation and configuration of rollout projects, Worked with my supervisor to evaluate the client’s various processes and find the optimal solutions to be implemented, Communicated back and forth between my supervisor and the client’s key user in their incidents and change requests, Assist in the development of test script, and training sessions for the key users.

Worked as a member of SWAT Team at Princes Nora University on following: -Developed projects’ scope and objectives, involving all relevant stakeholders, -Developed a detailed project plan, and maintained comprehensive project documentation, -Created user manual and conducted training sessions and seminars, -Managed the relationship with the clients and all stakeholders and did post-implementation support.

Effectively managed below main tasks at Princess Noura University & King Saud Bin Abdulaziz University for Health Since: -Installed and maintained audio visual equipment including display devices, projectors, camera systems, video teleconferencing (VTC), microphones and speakers, -Designed and installed well-functioning computer networks, connections and cabling, -Performed troubleshooting to system failures and identify bottlenecks.

-Worked with developers to develop SIS-Student Information Systems, -Worked closely with other departments such as the Registrar's Office, Finance, and Admissions, -Communicated complex concepts in technical & functional terms with SIS vendor to resolve problems & develop new solutions, -Provided technical support for users of the SIS and wrote user guides & manual, -Deployed the E-Learning Program (Moodle) system and trained the faculty member and student on how to use it.