Nasr Al-Zaben

• E-Channels Projects: Lead CBPR+, RTGS, CliQ cross-border, and DR setup for compliant payments. • SWIFT, CliQ & eFAWATEERcom: Handle incidents, analyze issues, and coordinate with vendors. • Alliance Lite2 AutoClient: Configure routing, folders, certificates, and SR2025 setup. • Payment Integration: Support PayHub, gateways, and core systems. • Troubleshooting: Use logs and SQL to resolve issues and apply fixes. • Coordination: Align with vendors and teams on testing and compliance.

• PaymentSafe: Manage real-time payments via EastNets’ PaymentSafe, including MT/MX translation and workflows. • Message Handling: Transform SWIFT messages, detect duplicates, and ensure tracking. • Server Admin: Install and maintain PaymentSafe on Windows servers. • Project Coordination: Align delivery with client needs and manage resources. • Client Support: Gather requirements and provide technical guidance. • Consulting: Troubleshoot and ensure compliance.

• Automating tasks and jobs with Python programming language. • Developing and enhancing airport systems' functionality for better performance. • Maintaining SQL databases and optimizing query performance for efficiency. • Solving end-to-end airport operational problems with creative solutions. • Overseeing automated application's technical quality and system functionality. • Ensuring compatibility and interoperability of various airport systems.

• Automated daily tasks with Python, saving team ~30 hours monthly. • Manage SQL Server databases and optimize performance. • Configure and maintain database servers and processes effectively. • Provided on-site support for infrastructure-related issues across the organization. • Maintain security, backup, and redundancy strategies for data protection. • Ensure highest levels of system and infrastructure availability for operations.

• Installed, configured and supported network equipment including routers, proxy servers, switches, DNS and DHCP to optimize performance. • Configured firewalls, routing, and switching to enhance efficiency and security. • Monitored and troubleshot network to ensure uninterrupted peak performance.

• Mentored undergraduates in research to ensure comprehension and experiment completion. • Aided with academic research, manuscript preparation, and editing.

• Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate. • Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. • Manage requests from internal and external clients and resolve it through email and phone..