Natalia Bonilla

• Supporting and liaising with all the Volunteer Community Groups and Community Champions throughout the whole of United Kingdom and Ireland. • Using Salesforce CRM software on a daily basis to create and update reports and accounts as well as providing seamless customer service to the volunteers and organisations in the region. • Using BatchGeo to map excel data of all the volunteer speakers in the region and efficiently organise talks for them to deliver to clubs, groups and associations.

• Supporting and liaising with the Midlands, North and Scotland Volunteer Community Groups and Community Champions. • Using Salesforce CRM software on a daily basis to create and update reports and accounts. • Providing administrative support to the Community Engagment team, and to the overall Fundraising, Marketing and Communications team as necessary, answering phonecalls, writing correspodence, including keeping Fundraising up to date with events being carried out throughout the region.

• Working in the operations team, helping to prepare for functions. • Setting up weddings and corporate events. • Shadowing the Event Manager at meetings, venue showrounds and administrative work.

• Focused on building sales and completing my work to a high standard. • Dealing with membership queries/ complaints and helping resolve them. • Processing new memberships on the system. • Multi tasking and remaining calm in a busy environment. • Answering all incoming calls and making sales calls.

• Dealing with incoming calls, meeting and greeting clients. • Responsible for booking flights, preparing maps, organising diaries and reminding of his appointments. • Responsible for managing the companies’ social media i.e. Facebook and Twitter, informing customers/subscribers of the latest news and offers.

Graduated with a 2:1 Degree Modules; Consultancy Project; Marketing and Promotion of International Events; International Corporate Hospitality and Business Events; International Study Visit; Applied Research and Service Quality; Festivals and Events in Society and Culture.

Achieved a Distinction (equivalent to 1 and half A ’Levels)

Achieved a Pass (equivalent to 2 A ‘Levels)