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Tímea Magyar

Angestellt, IT Servicetechniker, regio iT gesellschaft für informationstechnologie mbh
Herzogenrath, Deutschland

Fähigkeiten und Kenntnisse

Customer Experience Management
Kundenbindung
Outlook
Technischer Service
PowerPoint
Incident Management
Software
Kundenbeziehung
After Sales Management
Business Process Management
IT-Anwendungen
Anwendung
Service Desk
Kundenservice
Informationstechnologie
Kundenkommunikation
Computer
Anwendungsbetreuung
MS Office
Windows
Web-Administration
Kommunikationsfähigkeit
Führungserfahrung
Exchange
Microsoft Azure
Benutzerverwaltung
EDV-Kenntnisse
Jira
BMC Remedy
PC
Citrix
Eventmanagement
Customer-Relationship-Management
Prozessoptimierung
Informatik
Teamleitung
Bomgar
ECDL
Qualtrics
Managed Services
IT Infrastructure Library
Agent
Beschwerdemanagement
EDV
Windows Power Shell
Füllstand
Helpdesk
Active Directory
PC Support
Kunde
IoT
Support
Customer Service
Management
Internet of Things
Telecommunications
Troubleshooting
Interpreting
Six Sigma
ITIL
Customer Experience
Customer Service Excellence
Information technology
Business Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Training
Team leadership
Public speaking
Customer Support
Communication
English Language
Business English
Germany
Networking
Hungarian language
ServiceNow
Enterprise mobility management
ITSM
Salesforce
Problem Solving
Teamwork
presentation skills
Scrum
Microsoft
IT Infrastructure
German
Office Support
KANBAN
Efficiency

Werdegang

Berufserfahrung von Tímea Magyar

  • Bis heute 5 Jahre und 5 Monate, seit 2020

    IT Servicetechniker

    regio iT gesellschaft für informationstechnologie mbh

    Scrum & Agile Methodologies Focused on promoting an agile mindset and applying Scrum and Kanban methods for continuous team performance improvement Process Optimization Contributed to process improvements and workflow optimization Supported the rollout of a new Ivanti service catalog, ensuring alignment with the team’s needs and expectations Technical Operations Strong expertise in IT system administration and technologies such as Active Directory, Exchange, VMware, SCCM, Citrix, and Microsoft Azure

  • 2019 - 2020

    Technical Support Specialist

    CANCOM Managed Services GmbH

    Administration of IT infrastructure Exchange, Active Directory, Office Support, and Windows Operating System troubleshooting and assistance

  • 2015 - 2019

    IOT Support Specialist

    Vodafone Shared Services Budapest

    Six Sigma / Process Improvement Led the development and implementation of process optimization strategies based on Six Sigma principles, resulting in efficiency gains equivalent to 2 FTE Deputy Team Leader Oversaw escalation processes as deputy team leader Handled team-related organizational tasks, including internal coordination and planning Major Incident Management Technical Operations Administration of IoT and IITC infrastructure, including MobileIron, Exchange, and network components (2G, 3G, 4G)

  • 2013 - 2014

    IT helpdesk support Agent Level 1

    CPL Jobs Kft

    Administration of IT infrastructure 1st and 2nd level support User support via phone and email (in German and English) Exchange, Active Directory, Office Support, and Windows Operating System troubleshooting and assistance

Ausbildung von Tímea Magyar

  • 4 Monate, Sep. 2014 - Dez. 2014

    Erasmus in Finland - Scandinavian Studies

    University of Oulu

  • 3 Jahre und 5 Monate, Sep. 2013 - Jan. 2017

    Translator and Interpreter

    University of Pannonia Veszprém

    Translator and Interpreter in German and English

  • 3 Jahre und 5 Monate, Sep. 2009 - Jan. 2013

    German studies

    Eötvös Loránd University Budapest

    German Studies

Sprachen

  • Ungarisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Spanisch

    Grundlagen

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