Natalie Heinrich

Basic

Angestellt, Senior Consultant, adesso SE

Abschluss: Bachelor of Arts, Technische Hochschule Nürnberg Georg Simon Ohm

Cottbus, Germany

Skills

Requirements Engineering
Agile Entwicklung
Microsoft
Versicherungen
Jira
Confluence
MS Word
MS PowerPoint
MS Excel
MS Outlook
Lotus Notes
ADONIS
Business process modeling
Projektmanagement
Scrum
Agile Methoden
Stakeholdermanagement
Business Analyse
Mobile Applikationen
Apps
Kundenportal
Schnelle Auffassungsgabe
Belastbarkeit
Durchhaltevermögen
Organisationsfähigkeit
Zeitmanagement
Verlässlich
kundenorientiert
verhandlungssicher
User Research
Selbstständig
Organisation von Workshops
Moderation von Workshops
Prioritäten richtig setzen
Strategie
Visionsentwicklung
Kundenbetreuung
Customer Service
Nebenberufliches Studium
EU-DSGVO
Lösungsorientiertes Arbeiten
Teamwork
Region

Timeline

Professional experience for Natalie Heinrich

  • Current 1 year and 5 months, since Sep 2020

    Senior Consultant

    adesso SE
  • 8 months, Jan 2020 - Aug 2020

    Work and Travel in Australia

    Unemployeed
  • 2 years and 8 months, May 2017 - Dec 2019

    Referent Entwicklung Service

    ERGO Direkt AG

    Taking care, creating and developing new services for the online customer portal for the ERGO Group together with the I.T and different stakeholders. In the last year specialized on the customer portal apps.

  • 1 year and 4 months, Jan 2016 - Apr 2017

    Referent Entwicklung Leistung Zahn

    ERGO Direkt Versicherungen

    Taking care of preservation and improvement of the knowledge and support the head of the department claims dental insurance with upcoming topics.

  • 3 years and 3 months, Oct 2012 - Dec 2015

    Sachbearbeiter

    ERGO Direkt Versicherungen

    Checking the insurance cover for the dental clients, rejecting or approving insurance benefits accordingly. Customer contact via e-mail, mail and telephone.

  • 1 year, Oct 2011 - Sep 2012

    Work and Travel in Australia

    Sabbatical

    Worked in hospitality, as a stable hand on a farm and as wood cutter.

  • 8 months, Feb 2011 - Sep 2011

    Sachbearbeiter

    ERGO Direkt Versicherungen

    Management of client accounts.

  • 2 years and 5 months, Sep 2008 - Jan 2011

    Ausbildung als Kauffrau für Versicherungen und Finanzen

    ERGO Direkt Versicherungen

    Underwent training as management assistant for insurance and finance. Graduated with the specialization in Insurance.

Educational background for Natalie Heinrich

  • 4 years and 4 months, Sep 2013 - Dec 2017

    Betriebswirtschaftslehre

    Technische Hochschule Nürnberg Georg Simon Ohm

    Finanzen und Controlling Personal und Organisation Marketing und Vertrieb Unternehmensführung

Languages

  • English

    Fluent

  • German

    First language

Interests

Reiten
Joggen
Trekking- Touren mit dem Fahrrad
Reisen
Wandern
Kochen
Lesen

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