Nataliia Ruda

- Day-to-day support of a team of 700+ people - Newcomers support and introductory activities - Meeting&greeting visitors, showing them around - Management of corporate gift shop in cooperation with the PR department - Assisting with seminars, meetings, and team building online&offline - Management of CVs database in Microsoft Dynamics CRM, constant support of HR department

- Ensuring the quality of client's experience end-to-end - In a matter of weeks became proficient with industry-specific software such as Fidelio, and HRS Fiscal Service - The problem-solving - immediate reaction to emergencies focusing on the result - Communication skills - Working under pressure - maintain a calm and friendly demeanor regardless of circumstances - Generated creative ideas to provide WOW experience to the customers

- Guest arrivals and departures process - Processing of all necessary payments - Managing of sales channels - Handling of guest' concerns