Nathalie Fischer

Language training within companies. Translation, proof reading, adaptation of private or commercial documents, letters, presentations, contracts, press releases, web pages, advertising brochures or flyers; free offer; respect of deadlines & absolute confidentiality.

Responsible for a portfolio of strategic clients within Swiss retail and their sales channel: Elaboration and implementation of yearly Business Plans; contract negotiation and editing; Swiss responsible within the team European Category Management Network. Identification, development and implementation of promotion and communication activities. Establishment of analyses and benchmarking. Organisation and animation of workshops, trainings and teambuildings.

Responsible for the project “Global European contract implementation” including the refurbishment of the Swiss retail outlets: team composition, definition of objectives and tasks, creation and follow-up of the realisation plan, budget management, coordination of the rollout. Optimisation of the contract compliancy process and implementation of informatics solutions.

Responsible for the project ECR and the outsourced Call Centre. Introduction of a quality control process and a tracking tool. Creation of agent briefings, guidelines and animation of their trainings: 10-15 people. Management of 1to1 web activities (e-mailing) interactive with the consumer database (CRM) and the brand web sites. Ensure the smooth functioning or the interfaces in collaboration with the web agency. Responsible of the assistant: : recruitment participation, objective definition and perfor

During 5 month, substitute of the Foundation Director and the Communication/PR Responsible. Responsible for the internal communication and the restaurants and agency management. Relationship management within European projects. Media & Press: management of media inquiries and establishment of press releases. Responsible of Swiss Customer Care. Organization of charity events, participation in the creation of the annual report.

Prospection of clients and partnership management with hotels and travel agencies. Conception and organisation of custom-tailored trips, interest management, visit planning. Tour guide and interpreter in German-French-English-Spanish.

Agency setting-up: conception of a marketing strategy, publicity, flyers, new logo, trip offers. Web site conception: analysing needs and definition of the targeted public, structure, content, texts, pictures. Supporting and mentoring students: crisis and conflict management.

Coordinator for several project managers and intranet management following the Corporate Identity and follow-up.

xHTML, CSS, Dreamweaver, Flash, Photoshop, Indesign, Illustrator