Nazlıhan Acar

Taking all responsibility of building a start-up Company abroad Responsible of all documantry works such as acouunt,operations etc. Working with multiple customers at the same time Building the relationship with German customers and agents

Leading a team of import, export operation staff with 7 member Responsible of 25 mio euro yearly budget, following up profit and loss monthly,yearly and reporting to the company management Managing the relationship with german customers and agent Visiting key clients to build relationship and identify their key needs Comprehensive understanding of the complex systems of inventories, delivery times, costs and personnel management. Negotiate transportation rates and services with couriers.

Leading a team of import operations and Managing Grupage,Full Loadings. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. Coordinate all the operation procedure with the Europe related offices Visiting customers to provide a one-to-one service Negotiate with suppliers and make important decisions on agreement terms. Produce profit and loss reports and represent it to the responsible team for a deep analysis

Following up new business opportunities and setting up meetings Writing reports and Planning and preparing presentations Identify potential clients, and the decision makers within the client organization. Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs. Finding new agents in Europe Countries and preparing sales meeting with them. Prepare annual budgets and monthly management reports.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service Analysing statistics or other data to determine the level of customer service our organisation is providing; Visiting customers to provide a one-to-one service& Developing feedback or complaints from customers Meeting with other managers to discuss possible improvements to customer service

Improve German logistics knowledge and skills. Gain a deep understanding of domestic and international transport. Provide support for Customs Clearance Service such as preparing critical documents for shipments and transfer the information to the custom clearance system via a special online program in Germany Work as a documentation supporter in Operation Department Provide warehouse services such as monitoring trucks with using an online system Establish and maintain strong communications with customers