Nichapa Friedrich

Respond phone and email from guests/ Dealing and issuing group proposals for guests/ Work with other departments/ Conduct hotel inspection/ Conduct group MICE/ Issue invoice and follow up payments/ /Do sales call twice a week/ Support the sales team

Respond phone and email from guests /Work with other departments within the hotel/ Conduct hotel inspection/ Organize flights and MICE application for DOSM/ Keep record of all contract rates, promotions, advertising and other documents/ Process invoices for all sales transactions/ Reporting monthly sales results to the sales team/ Ensure the adequacy of sales-related equipment or material/ Handle the processing of all orders/ Support the sales team

Respond phone and email from guests /Work with other departments within the hotel/ Offer rates and promotion to guests/Do sales call twice a week/ Take care for hotel and online travel agent websites/ Suppor the reservation and reception team

Respond phone and email from guests /Offer rates and promotions/ Work with other departments within the hotel/ Conduct hotel inspection/Keep record of all contract rates, promotions/ Ensure the adequacy of sales-related equipment or material/ Support the reservation team

Respond phone and email from guests/ Offer rates and promotions to guests/ Make a reservation into the system/ Check and control allotments/ Prepare booking for the next day/ Work with other departments within the hotel

Greet and welcome to all visitors/ Respond to telephone and in-person inquires/ Assign rooms with benefits to arrival guests / Supervise daily shift/ Do upselling room upon arrival/ Process check-in and check-out/ Cross check all billing instruction are correctly updated/ Control cash transactions/ Provide accommodation for upcoming guests/Resolve customer issues, complains and problems in a quick/ Training staffs the service standard

Respond phone and email from guests/ Offer rates and promotions to guests/ make a reservation into the system/ Prepare booking for the next day/ Work with other departments within the hotel

Answer incoming call and transfer the calls/ Places outgoing calls/ Log all wake up call requests and performs wake up call services/ Understand the telephone operator board or PBX switchboard/ Take and distributes message for guests/ Provide information on guest services/ Know what action to take when an emergency call is requested/ Keep records of calls placed and received by all departments and recording the call charges/ Monitor automated systems including fire alarm and telephone equipment