Nick Gasparis

• Leading business analysis for large-scale data migration of court registries into the Integrated Civil & Criminal Case Management System (OSDDY-PP). • Driving data mapping, transformation, and quality checks to ensure seamless migration and operational continuity. • Acting as Business Analyst for the delivery of new system functionalities, enhancing efficiency and usability for judicial stakeholders.

• Plan, monitor, manage and deliver the implementation of multiple digital projects and services. • Enable, facilitate and manage communication between all stakeholders (internal and external) such as business owners, ministries, public bodies, development team, contractor, legal and procurement entities • Develop and maintain plans that outline project status, progress of individual tasks, milestones, completion estimates. • Deliver status and progress reporting, timely escalate problems to management, lia

• Researching, diagnosing, troubleshooting and identifying solutions to resolve services issues. • Guiding helpdesk on services troubleshooting. • Analyze and report product malfunctions (e.g. testing different scenarios). • Taking ownership of users issues reported and seeing problems through to resolution. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Helpdesk support on projects aimed at the academic & research community • QA Testing on IT systems services • Creating manuals on the use of applications / information systems • Training of new helpdesk team members

Thesis: LEVERAGING ARTIFICIAL INTELLIGENCE AND PROCESS AUTOMATION TO REDUCE BUREAUCRACY AND ENHANCE PRODUCTIVITY IN ENTERPRISES