Nicolas Ahiskali

Leading Primenet's activities in Germany and continental Europe, building a performing team and structure locally, focusing on a customer centric approach to drive company growth. Primenet is a Managed Services Provider offering professional solutions to German & Global organizations. Partnering with leading Technology providers to deliver the right business solutions and services. Cynet | Check Point | Dell Technologies | Arcserve | Fujitsu

- Management of technical and customer service departments located in Poland, Italy and Spain (30 HC) - Service escalation management - Leading customer operational reviews at management level - Continous improvement of Salesforce Service Cloud

- Managing the regional service desk (based in Warsaw, PL) - Supervising the contract implementations: technical analysis of the installed base, setup of local resources to comply with contractual engagements (including supplier management) - Escalation management - Handling customer operational reviews and meetings (remotely and onsite) Since Oct 2017: Migration of Evernex ticketing system to Salesforce Service Cloud

- Managing the regional service desk (based in Warsaw, PL) - Supervising the contract implementations: technical analysis of the installed base, setup of local resources to comply with contractual engagements (including supplier management) - Escalation management - Handling customer operational reviews and meetings (remotely and onsite)

Multivendor Service, TPM Solutions, Hardware Integration, Recycling für HP, Sun/Oracle, IBM, Alpha/Digital, EMC, NetApp, Dell, Cisco, Juniper

Négociation en environnement public