Nicolas PELLETIER

Head of Department: Room service Responsible for supervising the day to day functions of Room Service. Ensuring that standards of food and beverage meet/exceed expectations Staff training on quality standards (LQE, Richey, AAA), scheduling Controls and analyses, on an ongoing basis the quality, guest satisfaction, merchandises, operation costs, cleanliness and hygiene, VIP amenity, quality of service. Planning, job performance appraisals, recruitment. Attends and contributes to the Food and Beverag

Work alongside the Core team members and the relevant Department Heads in an effective partnership, to ensure a smooth, professional opening Display well developed interpersonal skills and presentation skills while delivering SOP and competency training for the food and beverage department Seeking solutions to issues and remaining flexible and adaptable in changing conditions Model the Mandarin philosophy in terms of the qualities and attributes to the new colleagues Promote a climate of enthusiasm

Head Of Department: Room service Responsible of supervising the day to day functions of Room service. Controls and analyses, on an ongoing basis the quality, guest satisfaction, merchandises, operation costs, cleanliness and hygiene, VIP amenity, quality of service. Planning, job performance appraisals, recruitment. Attends and contributes to the Food and beverage departmental meeting. Co-ordinates with the kitchen regarding food presentation and service.