Nikhil Kapoor

1. Led the 1st successful Vlocity transformation project in South East Asia for one of the Telecom giants in Philippines. 2. Involved in the design and build of overall Customer Sales Journey using Vlocity Card, OmniScript, Integration Procedures, Calculation Procedures, DataRaptors. 3. Worked for a second telecom organization in Philippines as a Salesforce Marketing Specialist. 4. Using the Email studio, Mobile Studio (MobileSMS and MobilePush) and Journey Builder to map out customer engagement journey

Worked as Salesforce Technical Lead overseeing a team of 12 developers in Veeva CRM.

1. Lead a Salesforce CPQ transformation project moving the Sales cycle of the client from legacy Sales process to Salesforce CPQ. 2. Completed implementation of Sales process for first time customers, and repeat customers (Amendment and Renewal via Contract). 3. Got certified in Salesforce CPQ and helped generate a small Salesforce CPQ certified practice within Accenture by providing classroom sessions.

1. As a Technical Lead, having direct interaction with client. Analysing the requirements, proposing design, implementing the build using Salesforce customization and declarative features, unit testing and final deployment to PROD. 2. Involved in direct hands-on development in Apex programming, Visualforce, Salesforce security features. 3. Worked and certified in Apttus CPQ. Given class room training within the Salesforce practice of PwC which brought-in more Apttus CPQ projects.