Nikita Glushaev

Launched a B2B cross-border payments product with API integration, generating over $1M in annual revenue within the first year. Achieved a 50% reduction in new partner integration time by leveraging user research and coordination efforts across legal, finance, and development teams. Conducted market research to prioritise key expansion areas, resulting in partner acquisitions from new markets.

Redesigned logistics with a hybrid (1PL+3PL) model, increasing e-commerce orders by 30% and NPS by 5%. Integrated a 3PL partner, boosting returns capacity by 150% and cutting delivery times from 30 to 7 days. Automated marketplace order handling in WMS and returns at POS, reducing costs by 15%. Improved stock accuracy by 20% and eliminated overbooking with a centralized Stock Repository. Cut refund times to 1 minute and reduced support costs by 10% with a new Claim Management System.

Launched integration with 3 additional customer data resources (government platform, telecom data, credit bureau) that improved the credit scoring process Redesigned customer master data system and customer creation process which added additional sales