Mag. Nikola Petrovic

- Successfully led Group network audits and Quality of Service improvement projects in operating companies - Implemented Group Quality dashboard, which focused on network performance and benchmark KPIs - Coordinated the Quality Committee, consisting of 10 team leaders from business units - Harmonized Performance Management KPIs and methodologies, formulated Group quality targets, monitored and coordinated quality improvements

- Managed mobile operator benchmark & E2E optimization projects for the leading West European operators - Oversaw Software Development Lifecycle (SDLC) of customer experience & crowd sourced mobile application - Analysed failure root causes from drive tests (Layer 3 messages and PCAP logs) - Built up strong partner and key stakeholder relationships, estimated budgets, handled cost control, progress and quality management, planned manpower and equipment resources

- Identified and anticipated proactively network performance issues based on PM tools, network traces and drive test logs, and optimized network parameters - Defined coverage and capacity objectives and prepared BTS site designs for network rollout, upgrade and swap projects - Led technical projects for DAS and Small Cells - Evaluated business cases and designed indoor active/passive/hybrid DAS and Small cells solutions

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