Dr. Nils Reisen

I am a product manager for digital research products that help companies create successful products, improve collaboration and strengthen their customer orientation. I currently work on Pulse (a continuous, open and actionable employee survey), Looping (a tool to get fast community feedback on prototypes and ideas) and the Customer Centricity Score (a strategic KPI for customer centricity).

- Responsible for the company’s Net Promoter System in Switzerland. - Responsible for the company’s customer intelligence and market research activities - Responsible for and main developer of the Kuoni Travel Compass®, a tool for assisting customer decision making in the shops and on the web - Translating customer insights into sales and marketing measures - Staff training in Sales, Marketing and Market Management in Switzerland, the UK, France and the Netherlands in German, English and French

Consulting projects: 1) Merck KGaA. Darmstadt, Germany – Service Impact Analysis for IT Department 2) Kuoni Reisen. Zürich, Switzerland – Confidential Project

Consumer Decision Making, Decision Strategies, Managerial Decision Making, Decision Support Systems, Intuitive Decision Making

Cognitive Psychology (decision making), Social Psychology, Clinical Psychology