Nina Kelecevic

Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Assisted customers with product-related questions, choices, feedback and complaints. Used Zendesk and Georgias. Used Shopify, Onport and Shippypro on daily basis, for centralizing marketplace operations such as manage sales, sync tracking, automate payments and optimize shipping methods. Used Hubspot CRM to establish customer profiles and communicate with our partners.

Analysis of space utilization and planning in interior design and design services. Development and implementation of working environments, space and furnishing concepts. Recording and analysis of user requests. Regular feedback meetings with suppliers and users. Invoice verification and release from procurement of goods and services. Support CSR management in developing sustainable operating concepts. Prepared presentations for customers detailing project scope, progress and result.