Nina Vaskovicova

Sales representative for Dell chat team in small and medium enterprise business. Technical support and orientation on website, customer care and sales. Close work with server specialists, finance, customer care, technical support teams. New businesses as well as account management.

Project coordination and project controls, schedule adherence, report generation, change management, contract administration, project scheduling, close work with inside as well as out-side sales, ensuring of timely invoicing, dispute solving, communication with customers, support of project executives as well as TMS (Transaction management specialists), project planning.

Supporting IBM's customers, sales force and Business Partners from initial sales support through contract signing, invoicing and revenue collection Acceptance of HW and SW Maintenance Services contracts, modify contracts, cancellations, update inventory, invoicing and reporting activities Supporting customers, Business Partners and IBM counterparts in these countries Dealing with Technical Support Services queries