Nirav Shah

- Managed the us-west team to provide in-depth technical support to Sysdig customers - Worked closely with Sysdig teams to provide a world-class customer experience - Act as a player/coach within the team, supporting their needs and allowing them to get to the best resolutions for Sysdig customers - Monitor team performance against KPIs and coach team members to succeed in achieving these - Help create and prioritize the support team roadmap that needs to be achieved for growth.

• Technical team lead and escalation point for America's technical support center; focused on Sysdig Cloud Native Solution. Mentor to few, student of many – always findings ways to improve engineer's efficiency. • Troubleshoot issues with container deployment, swarm, or Kubernetes orchestration, storage, and networking on various Linux OS running on-prem, virtualized in data centers or the cloud on AWS, Azure, etc. • Enthusiastic mentor and student of all kinds of cool technologies.

• Role encompasses diagnosing and solving complex product and virtualization problems on customer data centers in nutanix's Technical Services • Collaborating with sales teams on customer RFPs. • Improve the serviceability of the Nutanix product stack by testing new features. • Develop and contribute to internal and external knowledge bases. • Provide RCA for Nutanix customer base to avoid and minimize risks in the field.

• Provide Enterprise level support to businesses, and governments around the globe with Riverbed SteelHead products line solutions. • Perform deep network analysis and troubleshooting of customer(s) network(s). • Performing detailed, engineering-level, analysis of packet captures, log files, crash dumps, and backtraces. • Assist with the configuration of SSL, HTTP, CIFS/SMB, MAPI, and NFS for better network optimization using Riverbed SteelHead.

• Ownership and management of highly visible, technically advanced, and hot customer cases escalated from the Tier 2/3 support group. • Responsible for advanced data gathering and analysis, including the scheduling and coordinating of on-site customer visits to obtain advanced data sets. • Collaborating with sales teams on customer RFPs. • Debugging/ Writing Infoblox API Perl scripts for data migration. • Handling Infoblox Critical Accounts by scheduling QBR, and discussing existing defects, RFEs

• Member of the North America support team assisting Infoblox customers worldwide, ranging from SMBs to Fortune 10 companies. • Assisting customers in designing, implementing, reviewing, and troubleshooting day-to-day issues with Infoblox appliances, providing core network services such as DNS, DHCP, IPAM, and IF-MAP/ Orchestration. • Troubleshooting issues specific to DNS, DNSSEC, DHCPv6, IPv6, DHCP, IPAM, Orchestration/IF-MAP, TSIG, LDAP, RADIUS, TFTP, FTP, HTTP, OSPF, Anycast DNS, VRRP, and Perl API.

· Developing Intalio|CRM Support application for the Intalio Support users using X-Sharp language. · Configured Load Balancer for the Intalio Web servers in the cloud environment using HA Proxy & Heartbeat. · Responsible for maintaining VMware and Hyper-V servers on Windows. Install and configure VMWare ESXi · Performed System level administration on platforms. · Configured various servers such as DNS, Web, Samba, SSH, NFS, and FTP servers on Red Hat. Knowledge of how to set up DHCP, NAT, etc.

· Responsible for manual and automation (Selenium RC + TestNG) testing for Syndero internal software (CGApps). · Wrote Test plans and Test cases. I also wrote automation test cases using Java. · Responsible for preparing Test Reports and Test summaries. · Responsible for Load Testing using JMeter.

· Thorough and in-depth knowledge of DNS, DHCP, IPAM, Radius, and protocols. · Responsible for Regression testing, tools, and automation (Silktest and Selenium), and manual testing. · Coordinate with development teams in test execution and collecting results. Also validate document and present results. • Responsible for writing test cases and test plans for new features. Also, verifying and logging new bugs as well as customer hotfix bugs. • Responsible for preparing test summaries and test reports.

· Looking after 100-150 machines (Linux and windows). Configured Mail, Samba, Apache, FTP server · Strong knowledge of Linux commands, SSH, YUM, RPM, Telnet etc utility. Knowledge of setting up DNS, DHCP, SSH, NFS. · Responsible for inventory control and documenting (all the steps in Confluence). · Excellent trouble shooting skills. Analyze and resolve complex issues.