Nisrine Zein

Handled inbound /outbound calls for customer reservations and delivery orders. Provided menu details, promotions, and upselling suggestions over the phone. Entered orders accurately into the POS system and coordinated with kitchen staff Assisted customers with inquiries, complaints, and special requests. Processed payments via phone for delivery and takeaway orders. Maintained professional communication and customer service standards. Supported team members during peak hours to ensure timely service.

Welcomed and seated guests, presented menus, and managed reservations. Took customer orders, served food and beverages, and ensured guest satisfaction. Prepared and served hot and cold drinks (coffee, tea, smoothies). Assisted in running food and drinks from kitchen/bar to tables quickly and accurately. Handled payments and operated POS system. Maintained cleanliness of tables, service stations, and barista area. Supported team members during peak hours to ensure smooth service flow

Welcomed customers, assisted with product selection, and provided excellent service. Maintained knowledge of products, and store policies. Handled cash accurately through POS system. Ensuring attractive product displays. Assisted in inventory checks and reported stock shortages. Met and exceeded sales targets through upselling and cross-selling techniques. Resolved customer inquiries and complaints professionally. Ensured outlet cleanliness and compliance with health and safety standards