Noel Karrasch

Technical Support Representative II I provided high level administration, troubleshooting, and support of Windows XP operating systems and information security; implemented and optimized systems, technologies, and data management solutions supporting 200+ employees and agency operations. Analyzed and monitored business processes, conducting research and specifications for major system upgrades and implementations. Established and managed vendor relationships.

Built successful IT Consulting business from ground up, providing high level, customized technical services and support for diverse client base and home networks. Perform software and network installations and repair, virus and malware removal, system upgrades; ensuring continuous delivery of top quality service and performance. Install, replace, and upgrade hardware such as memory, DVD-ROM drives, and hard drives for PC owners, including operating systems and configuration. Conduct user training in malware

Network Management