Nolan Prendergast

We’re an IT company that understands recruitment, not a recruitment company trying to understand IT. itContracting is part of the Evros Group, a specialist technology and recruitment company based in Ireland. Technology is our expertise. We’re the proactive technology recruitment partner for our clients and our candidates. As members of the National Recruitment Federation, we adhere to the standards and codes of practice for the recruitment industry in Ireland.

Covering a variety of technical positions including: C#.Net, VBA, WPF, Java, SQL Developers, Ruby, PHP, SQL, HTML, CSS, JavaScript, Jquery, Magento, Oracle DBA/ Developers Storage - SAN/NAS/EMC Test Analysts/Managers UX/UI/Front-End/ Visual Designers/Architects vmWare/ Windows Infrastructure Engineers Network/Security Engineers Business Analysts Project/Program Managers/PMO's Technical Support

Providing IT recruitment services to blue chip setups and SME's across the UK and Europe. IT Recruitment solutions include: • Executive Search • Permanent Resource • Contract Resource • Recruitment Process Outsourcing (RPO) • Payroll Services I am responsible for resourcing experienced professionals across the board in the IT Sector - whether that be SharePoint, J2EE/.Net Development, Project Management, Business Analysis, Creative/UX Architects, Systems Admin/Support, IT Managers/Directors etc

Leading a team of telemarketing agents maintaining and developing the CRM system Responsibilities - Building a pipeline of interested prospects - Engaging executives in targeted prospect accounts around their business needs - Motivating and coaching my team - Creating high quality scripts for a variety of campaigns - Using a CRM system to manage pipelines - Managing team’s daily workloads - Creating templates to report telemarketing activity

Delivering extraordinary customer service by responding to inquiries concerning customer accounts with courtesy. Growing and nurturing customer relationships on each and every call that result in measurable Card member value. Maintaining excellent performance standards, including attendance, effectiveness, efficiency, and quality Working in a fast-paced, structured contact centre environment

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for constant target checks and to quickly establish any gaps in performance or quality and identify and address. Producing accurate reports on team performance for senior managers.