Nouman Mustafa
Skills
Timeline
Professional experience for Nouman Mustafa
- Current 3 years and 2 months, since Feb 2023
Product Manager
Boeing
- 4 years, Jan 2019 - Dec 2022
Business Manager & Analyst
CiberSense Pvt. Ltd.
- 3 years and 10 months, Mar 2016 - Dec 2019
Technology Manager
CiberSense Pvt. Ltd.
Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage of Cloud based SAAS services. Worked with Business Development team SAAS products pitching and played active role in negotiations with clients and contract drafting. Briefed executives on technology risks and suggested ways to alleviate concerns. Improved Cloud based SAAS delivery performance and reliability by engaging with clients and support department and improved Cloud based servers.
- 3 years and 7 months, Aug 2012 - Feb 2016
Team Leader Customer Service
CiberSense Pvt. Ltd.
Handled customer calls, addressing queries and resolving issues from normal to critical levels, ensuring a high standard of customer service. Built and maintained strong relationships with customers through a positive attitude and attentive responses.
Languages
English
Fluent
German
Basic
urdu
First language
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