Oana Costea

Manage and maintain communication with customers in product design phase and also in case of series production (product modification, relocation), being responsible to satisfy their requirements following the internal regulations and policies (internal rules, quality policy, etc.). Coordinate activities regarding PPAP, both internally and externally.

Manage and maintain communication with customers in product design phase but also in case of series production (product modification, relocation). Coordinate activities regarding PPAP, both internally and externally. Preparation and review of PPAP documentation. Obtain approval for PPAP’s in order to ensure the start of product serial production. Coordinate product audits (according to VDA 6.5)

Assist in the implementation, development, maintenance and continuous improvement of the company’s Integrated Management Systems (IMS) to meet the standards of ISO9001, ISO14001 and ISO TS16949. Check the effectiveness of the Integrated Management System and the implementation of the policies and procedures in the IMS to achieve company objectives.

To provide administrative support to the contracting team, preparation of key reports and statistics, price comparison and destination studies, research of hotels availability, managing clients requests or issues, data and records management.

Achieving and exceeding sales objectives and customer expectations whilst adhering to Orange policies and procedures; Promoting and selling Orange services and products; Making all necessary settings on phones, laptops or any other devices in order to maximize the utilization of data or voice services Establishing and improving customer relations. Identifying customers needs and proposing the best solutions; optimizing customers' account and proactive cross-selling and up-selling

To ensure the continuity of the sale process and to provide a good manage of the products from the store. To elaborate documents that were necessary for the store's activity.