Özge Erkölencik

Assisting to General Manager for all management issues. Scheduling meetings and agenda. Preparing group company's weekly, monthly and quarterly reports, sending to General Manager and related divisions in abroad. Organization for travelling (flight tickets, passport, visa, accommodation, pick up at airport, etc.). Communication with all departments, following required issues and reporting to General Manager. Translating necessary documents, translation for General Manager for necessary situations.

All quality issues, representing the company in external audits, preparing and controlling the quality documentation of company, weekly reports controlling, ISO quality processes, preparing the incentive process documents for ISO certifications, dealing with related ministry for incentives, preparing and checking company’s quality documents, developing ISO project plans, performing all audits, generate all corrective and preventive actions, organizing all internal trainings

Managing the internal audits as a lead auditor, representing the company and department in external audits, auditing the company offices, preparing and controlling the documentation of department, weekly reporting to management, ISO quality processes, preparing the incentive process documents for ISO certifications, dealing with related ministry for incentives, preparing and checking all group company’s quality documents, developing ISO project plans, preparing annual internal audit plans

All quality and internal audit issues, assist to lead auditor for audit issues, documentation of department, weekly reporting to management, ISO quality processes, preparing all group company’s quality documents ( procedures, instructions, work flows, forms, etc.), preparing internal audit plans, audit reports, generate all corrective and preventive actions on live system, controlling and reporting corrective/preventive actions to management.

Sales activities (customer visits, preparing visit reports, sales reports, weekly activity reports and preparing the department’s quality documentation for internal audit. Supporting to sales managers, representing the department in quality committee. Entering sales information to related system (CRM). Preparing and updating collection table.

Corporate communication activities, events, documentation, marking facilities and preparing the department’s quality documentation for internal audit. Supporting to company’s yearly event (CardSmart Bosphorus), conduct a project (CardSmart Award). Gather required informations for preparing press release, internal-external bulletins and present to manager. Researching award programs and inform to related departments.

Assisting to CEO and General Manager for all management issues. Scheduling CEO and General Manager meetings, agendas. Preparing reports and represent to CEO and General Manager. Organization for travelling ( flight tickets, passport, visa, accommodation). Communication to all departments and following required issues and reporting to CEO and General Manager.

Assisting to General Manager.

Preparing daily cash flows, bank instructions, financial tables and reporting all financial issues to Finance Manager. Daily following company accounts, preparing daily transactions for banking operations. Access to related transactions to SAP programme. Daily meeting with finance manager and reporting to all financial data.

Serving cash banking transactions according to the procedures Cash count, control and daily management ATM counting, loading cash and accounting responsibility Archiving and filing, responsibility of records management Monthly reporting, cash balance and end of day limit control Staff responsibility Forwarding “legal letters” to the related units on time Foreign exchange transactions; corporate and large scale retail transactions approval Supporting sales team by cross sell activities

Current account transactions such as invoice and credit card payments internal money transfers Checking and counting cash Buying and selling foreign exchange Processing instructions for blocked checks and customer’s checks ATM loading and accounting

Following and collecting risky credit accounts. Reporting risky accounts to collection manager. Preparing MIS reports for department. Take necessary actions according to montly productivity reports.