Olaf Gerbig

Building relationships that deliver value to our Customers and our Partners. Raising awareness and increasing market penetration of Cyara's solutions in the fields of: • Customer Experience Benchmarking and Transformation for Contact Centers. • Automated Testing, Monitoring and Simulation Solutions for IVRs (DTMF and Speech), Voice Biometrics, Outbound Diallers and Contact Centers.

Vertrieb der Prognosis Monitoring und Management Loesung fuer UC-Systeme wie Avaya, Cisco, Microsoft, Alcatel usw. Systemuebergreifends Performance-Monitoring (Ende zu Ende auch fuer gemischte Systemlandschaften)

Responsible for UC and Video Conferencing Sales Activities in Continental Europe - Launch of Video & UC offering in Europe (based on Vydio and Microsoft S4B) - Develop Business plans and strategies - Responsible for developing a portfolio of accounts through new business development as well as cross- and up-selling to current accounts - Managing the sales process for new prospects and current customers, from the initial contact through to closure

Fachliche und disziplinarische Führung des zentraleuropäischen Teams von Vertriebsingenieuren und Solution Architekten. Management von Arbeitsverteilung, Weiterbildung, Spesen, Reisebudgets usw. Lösungs- und Infrastrukturdesign für große und mittlere Unternehmen.

Systems Consultant, responsible for Unified Communication, Telepresence and Video conferencing solution design and consulting.

Channel & Alliance Management for Enterprise solutions of Intervoice at Convergys. Responsible for Target achievement throughout the region assigned (EMEA & APAC). Interface between Product Management, R&D, High Touch Sales, Senior Management and our Value Added Resellers and Alliance members. Business planning, Partner acquisition, Management escalation, Product definition, Strategic partner development. Comprehensive experience in IVR, ACD, PBX and other Call Center Technology areas as CRM, CCM and so on.

Managed 5 Sales Engineers/Solution Architects • Planning of resources and training • Realization of internal trainings for new products • Preparation of Management summaries • Opportunity tracking Selected achievements: Defined offer process for EMEA, increased efficiency of Sales Engineers, decreased turnaround times about 40% in average

Responsible for staffing and operations of the Frankfurt Office, coordination of the company’s AVAYA partnership and the participation in the WorldStone company approach. Responsible for the company’s sales activity within the Germany based US Armed Forces and the Enterprise business in southern Germany. Active part as one of the founders of the AVAYA-Partners Group of Company’s called WorldStone Ltd.