Olaf Heymann
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Olaf Heymann
- Bis heute 9 Jahre und 10 Monate, seit Aug. 2015
Technical Support Engineer
SUSE Linux GmbH
- 2 Jahre und 8 Monate, Nov. 2012 - Juni 2015
Product Support Engineer
SGI Silicon Graphics GmbH
- providing backline technical support for the linux kernel/OS. - Analysis of kernel dumps of hung or crashed systems. - Analysis of system performance bottlenecks including system tuning. - Writing product bulletins and knowledgebase articles. - Writing and qualifying (reproducing) bug reports and working together with engineering on fixes or workarounds. - Teaching brownbags
- 13 Jahre und 1 Monat, Okt. 1999 - Okt. 2012
Field Technical Support Engineer 3rd Level
SGI Silicon Graphics GmbH
- Part of the Altix Itanium based bringup team. Testing and reporting software issues and working together with engineering on changes and workarounds. - Part of the project team for LRZ (Leibniz Rechenzentrum, Munich) - Handling critical customer escalations.
- 2 Jahre und 10 Monate, Jan. 1997 - Okt. 1999
Technical Support Engineer
SGI Silicon Graphics GmbH
- Handling Support Calls for all IRIX Server Systems (Challenge/Origin/Onyx Series). This included reproducing customer problems and providing fixes or workarounds. - Worked together with other teams to find solutions. - Worked as a mentor for Level 1 engineers. - First Contact for Legato NetWorker problems including implementing backup solutions at several customer sites.
- 6 Jahre und 7 Monate, Juni 1990 - Dez. 1996
System Specialist
Siemens Nixdorf AG
- Responsible for assigned customers, creating system configurations on 886x Systems. - Application support for NIOS (documentation system). - Writing tools in “C” to help customers in upgrading lobby printers to a new operating system. This saved SNI big money as it avoided the need to send field engineers to get each printer upgraded. - Technical account manager for a German Customer (BAYWA) migrating their 886x systems to unix based systems.
- 3 Jahre und 6 Monate, Jan. 1987 - Juni 1990
Field Service Engineer
Nixdorf Computer AG
- Responsible for fixing NCAG terminals, printers, cash dispensers and proprietary NCAG systems based on the 886x Series.
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
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