Olaf Heymann

- providing backline technical support for the linux kernel/OS. - Analysis of kernel dumps of hung or crashed systems. - Analysis of system performance bottlenecks including system tuning. - Writing product bulletins and knowledgebase articles. - Writing and qualifying (reproducing) bug reports and working together with engineering on fixes or workarounds. - Teaching brownbags

- Part of the Altix Itanium based bringup team. Testing and reporting software issues and working together with engineering on changes and workarounds. - Part of the project team for LRZ (Leibniz Rechenzentrum, Munich) - Handling critical customer escalations.

- Handling Support Calls for all IRIX Server Systems (Challenge/Origin/Onyx Series). This included reproducing customer problems and providing fixes or workarounds. - Worked together with other teams to find solutions. - Worked as a mentor for Level 1 engineers. - First Contact for Legato NetWorker problems including implementing backup solutions at several customer sites.

- Responsible for assigned customers, creating system configurations on 886x Systems. - Application support for NIOS (documentation system). - Writing tools in “C” to help customers in upgrading lobby printers to a new operating system. This saved SNI big money as it avoided the need to send field engineers to get each printer upgraded. - Technical account manager for a German Customer (BAYWA) migrating their 886x systems to unix based systems.

- Responsible for fixing NCAG terminals, printers, cash dispensers and proprietary NCAG systems based on the 886x Series.