Oleg Borisov

Delivering IT projects in CEE region

Project management, project reporting to the key stakeholders, change management, resource management (contractors, partners)

Responsible for implementation of template SAP solution for a Russian branch of European truck producer MAN. The scope of project included rolling out industry specific SAP solution (CRM, MM, FICO), customized add-ins and add-ons. Key accountabilities • Introducing project methodology on local level (Russian branch) • Coordinating local Steering Committee meetings (local Directors’ Board) • Preparation of documentation and reports for Global Project Management

Accountable for activities of the 1-st tier of support, servicing corporate units in Europe (14000 users). Manage a team of 17 associates and 5 contractors. Participated in recruitment and development of other functions, relocated to Russia (more then 100 associates) Key accountabilities • Provided cross-functional team training, coaching and mentoring. • Held budget planning and P/L responsibilities of the department. • Interfaced with local support teams to continuously improve the level of support.

Led transition of central helpdesk from UK to Russia in 2004-2005, while maintaining standards and operational performance level for the service. Recruited, built and developed a top-performing team as part of a pioneering project to relocate IT support and development processes to Russia. • Line manager of 10 associate and 3 contractors. • Held budget planning and P/L responsibilities of the department. • Managed project of implementation of help-desk automation tool in 2005. • Led implementation of VOIP

Accountable to the Board for defining/implementing IT strategy for the enterprise. Accountable for meeting financial targets of the department (2mln USD). Key accountabilities • Line manager of 10 permanent employees. • Accountability for individual and teams’ results • Increasing support and infrastructure teams’ productivity (support scope, infrastructure projects). • Restructuring of development team, entirely outsourcing the function • Leadership of implementation of help-desk automation tool and ca

Developed strategy and mission of the application department within a start-up. Held accountability for development, support and continuos improvement projects (CIP) of business application for both internal needs and external customers. Held accountability for meeting sales targets. Key accountabilities • Delivery of sales presentations of business solutions to customers. • Negotiation of development and support contracts with customers. • Line Manager of 6 employees.

In 1999-2002 fulfilled different IT management roles in Yukos. • As a business systems manager worked in a task force involved in defining business systems development and support strategy for the corporation. • Led a project office workgroup in 2000. • Service manager for several infrastructure/application development and support contracts (2 mln USD), including the following technologies: Windows 2000, Exchange, VOIP, application, CFO Vision, Epicur, SAP. • In 1999-2001 acted as account manager

Responsibilities included business development in EU, support of corporate operations in EU. Staffed and launched operation of representation office in France. Held accountability for meeting the needs of customers in supporting import-export, international financing related services. Key accountabilities • Budget Management • Customer Service Relationship • Relationship with Business Partners • Line management of 4 employees Selected Achievements • Projects regularly accomplished within deadlines • Bud