Oleg Merzlikin
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Oleg Merzlikin
- 1 year and 8 months, Sep 2018 - Apr 2020
Software Quality Assurance Tester, Consultant
QCENTRIS
Projects: 1. Heating Engineering (Embedded Systems) Role in project - Consultant, Analyst, Tester Tasks: - Creating and running test cases with Tricentis TOSCA Testsuite™ - Analysis of the System Landscape - Test Design - Documentation and Control of Tests Execution - Documentation of Deviations in Tests Execution - Review of Technical Concepts 2. Logistics Role in project - TOSCA Server Administrator 3. Insurance (Web Application) Role in project - Analyst, Tester
- 2 years and 7 months, Nov 2015 - May 2018
Tier 2 Technical Support Specialist
Teleperformance Germany
Tier 2 customer technical support. Taking cases escalated from Tier 1 specialists and other Apple departments, resolving issues which cant be resolved by Tier 1 advisers. Communicating with customers over the phone or email until the issue is resolved. Maintaining customers’ accounts security, restoring compromised accounts to its original configurations. Logging escalated calls with internal Apple software including problem description and troubleshooting steps.
- 7 months, May 2015 - Nov 2015
Tier 1 Technical Support Specialist
Teleperformance Germany
Taking incoming calls, helping customers with Apple OS X computers and iOS devices. Troubleshooting numbers of customers’ problems, including devices configuration, OS X and iOS installation and reinstallation, configurations, update, network connection, Wi-Fi setup, Apple services configuration, etc. Maintaining customers’ accounts security (resetting passwords and security questions). Escalating appropriate cases to Tier 2 support and other Apple Departments.
- 5 years, Feb 2010 - Jan 2015
Middle Level Customer Support Specialist
FOP
Maintenance of computers: PC's upgrade, fault removals, Windows installation and reinstallation (XP, 7), applications installation, home and small office networks configuration (wired and wireless) and troubleshooting, Internet connection and configuration. Users’ technical support.
- 3 years and 10 months, Feb 2006 - Nov 2009
Middle Level Customer Support Specialist
AIST
Company network infrastructure support, customer technical support, PCs maintenance and troubleshooting, Windows XP/7 installation and configuration, fault removals, Internet installation, wireless networks installation and configuration
- 6 months, May 2005 - Oct 2005
Technical Specialist of Department of Computer Technologies
Odessa National University
University’s local network infrastructure support, users technical support, faculties local networks installation, configuration and troubleshooting, hardware and software installation and configuration.
Ausbildung von Oleg Merzlikin
- 3 years and 11 months, Jun 2006 - Apr 2010
Cisco CCNA
Cisco Networking Academy
Network Fundamentals, Routing protocols and concepts, LAN switching and wireless, Accessing the WAN,
- 2 years and 3 months, Jun 2001 - Aug 2003
General English
Stanton School of English
- 4 years and 11 months, Sep 1989 - Jul 1994
Automation and Computer Engineering
Odessa State Polytechnic University, Automation and Computer Engineering
Automation and Сontrol in Technical Systems
Sprachen
Russian
C2 (Verhandlungssicher / Muttersprachlich)
English
B1-B2 (Gute Kenntnisse)
German
A1-A2 (Grundkenntnisse)
Ukrainian
C2 (Verhandlungssicher / Muttersprachlich)
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