Olesia Miroshkina
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Olesia Miroshkina
- 3 Jahre und 8 Monate, Sep. 2019 - Apr. 2023
Team Leader
Garage Eight
- Built and led a 6-person department from the ground up, operating 16/5, resulting in the promotion of 2 team members. - Saved 6+ figure company expenses and protected the company’s reputation through robust anti-fraud measures. - Improved task processing speed by 5x through automation and IT collaboration. - Acted as a center of expertise and educated 100+ company employees. - Created a massive knowledge base. - Drove initiatives for the development of partner programs and related projects.
- 9 Monate, Jan. 2019 - Sep. 2019
Partner Manager
Garage Eight
- Provided partner support via chat and email (Zendesk), ensuring efficient communication and issue resolution. - Onboarded 7+ figure partners and companies, delivering strategic activation support. - Conducted anti-fraud, AML and KYC compliance to meet regulatory standards and mitigate risks.
- 2 Jahre und 3 Monate, Nov. 2016 - Jan. 2019
Customer Service Team Leader
Garage Eight
- Managed department operations and a 5-person team 24/5. - Ensured compliance with partner service KPIs, SLA/SLO standards. - Conducted document verification per KYC and AML policies. - Developed a 20-lesson training course for external traders. - Managed a trader-focused blog on the company website.
Sprachen
Englisch
Fließend
Russisch
Muttersprache
Deutsch
Gut
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