Olexiy Martinuk

received Life Style Boutique (Insignia) certificate – Quality Telephone Service. Training program: • Competence of the personal assistant. Telephone etiquette • Conversation control and active listening. Needs formation • Presentation technique and argumentation • Client doubts and objections management. • How to work with dissatisfied client – algorithm strategies. Stress tolerance • Time management

receiving inside and outside calls. Sending/receiving faxes. Providing guests with internet, fax, scanning, copying, city and hotel information. Taking room service orders

providing guests with language, car service, transport coordination, city and country trip, where to go, up-to-date local area information, tickets, check-in, check-out guests

assistance with language, taxi, providing guests with reliable local area information, where to go..

Computer Integrated Technological Complexes