Olgica Arsova

Create and modify users in the Active Directory Resolving printer and scanner issues. Configuring and troubleshooting VPN issues. Analyzing root causes of Level1 and Level2 malfunctions and providing resolutions Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements Driving incident resolution and process improvements to minimize impact on the production environment and business partners Develop a support plan to prioritize and resolve issues

Coordinate the engineering team and help plan the schedule for the following week/month Project planning and tracking Act as a central point of contact for project teams, ensuring effective communication flows between all parties. Ordering necessary equipment for new customers Ensuring that every ticket has been handled Close contact with the engineering and sales team Training new employees and support team members in effectively using the CRM system, ensuring

Monitoring Live productions Identifying and troubleshooting any technical glitches and issues Assist in the preparation stages of live productions and remotely setting up the equipment Maintain accurate records of each live production, including any issues encountered, and solutions implemented by post-production analysts and improvement. Remotely configuring the new arenas through Linux.