Oliver Koch

Managing more than 20 GSS EMEA & NA Assigned Client Engineers across Europe and North America for strategic, major and core cloud customers. The ACE service role was created by Verizon Enterprise Solutions to offer proactive technical services and administrative activities to our clients, while simultaneously providing the 24x7 operations team an escalation point for complex technical issues associated with client specific, customized solutions.

Managing more than 20 GSS EMEA & NA Assigned Client Engineers across Europe and North America for strategic, major and core cloud customers. The ACE service role is created by Verizon Enterprise Solutions to offer proactive technical services and administrative activities to our clients, while simultaneously providing the 24x7 operations team an escalation point for complex technical issues associated with client specific, customized solutions.

Leading a Team of the Assigned Client Engineers within the Global Support Service organisation. The ACE role is created by Terremark service delivery organization to offer proactive technical services and administrative activities to our clients, while simultaneously providing the 24x7 operations team an escalation point for complex technical issues associated with client specific, customized solutions. ACE are also be required to perform administrative activities on a re-active or ad hoc basis.

Managing a shift for our Global 24x7x365 Service Desk organisation, which provides remote application and infrastructure support for Global E-Commerce clients, through the management of change control, request fulfilment and incident resolution.

Creation and introduction of standard Service procedures based on ITIL V3 Methods. Preparing the Companies ISO 9001 footprint. Leading and mentoring the consolidation and optimization of the complete server Farm and hardening the VPN Network within Dignums 4 office locations. Evaluate alternative messaging and collaboration tools for more efficient work of Dignums staff. Proof of Concept for a robust and easy to maintain SNMP Network Management System.

Fully responsible for the quality assurance and delivery of all Symbian OS Releases in maintenance mode to the customers. Complete integration and delivery ownership of all Symbian Developer Product Projects through all Milestones. Creation and maintenance of Master Integration and Release Plans during projects based on PROPS. Ownership of the complete BITR (Build, Integration, Test, Release) Cycle optimisation and identified inefficiencies in the Symbian release cycle. Masterminded a change initiative a

Successful Data Migration Project from Initiation to Lessons Learned moving 8 million + customers from MS and Solaris Mail platforms to a Greenfield Openwave/Solaris environment. Server Side Anti Abuse implementing BrightMail Anti-Spam and McAfee Anti-Virus software solutions built upon Sun Hardware. Incorporated into new Openwave Mail platform supporting 10 million+ customers.