Oliver Wang

• Delivered web projects from requirement analysis to planning to realization. • Enhanced client’s office IT efficiency by resource consolidation. • Clients: HR consulting company, private clinic (www.medical-motion.ch)

• Created & implemented sales strategies for Red Hat renewal service contracts and provided reports to senior sales manager. • Delivered good renewal rate with existing customers, top customer service quality assurance and sales execution from prospect to close (Forecast, CRM management, up-sell).

• Learned WordPress CMS & basic web technology. • Participated two intensive online marketing programs in London. • Improved German skills during several stays in Switzerland (total 10 months)

• Identified gaps in customer care strategy, managed Inkjet product quality impact on customer satisfaction and provided insights for future programs. • Reduced product warranty calls and returns by 20% by driving top issues to resolution with R&D and regional support, repair and manufacturing partners. • Saved estimated 17% of warranty dollars in FY2011 by keeping ESR & ECR (Estimated Service/Call Rate) within target.

• Worked with regional (Asia Pacific & Japan) Desktop Solution team to identify product compatibility issues, failure rates and escalations; provided solutions with local engineers for onsite product supports. • Delivered trainings for new products and enterprise solutions to sales managers and channel partners. • Provided pre-sales support to sales managers of all market sectors in Taiwan to close big deals (7.7% revenue growth in 2010).

• Coordinated product launch, merchandisers and roadshow with Taiwan channels. • Provided technical knowledge, training and marketing materials for sales outlets; analyzed Taiwan smart phone market and created report for management.

• Increased inter-department work-flow efficiency by 20% by coordinating logistics, procurement and event organization.

• Researched Taiwan hard disk market (market price and end user preferences) and established positive relationships with retail channels.

• Tested projector lamps and recorded data for further analysis and sales support.

• Led local existing partners to qualify for Microsoft certifications (89% re-enrolment rate). • Enrolled 100 companies to the Microsoft Partner Program. • Won Microsoft Program award for the best performance and customer satisfaction; contributed TWD$4 million (~100k USD) revenue in 2005.