
Oliver Wang
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Oliver Wang
- Bis heute 11 Jahre und 1 Monat, seit Juli 2014
Web-Developer
Freiberuflich / Freelancer
• Delivered web projects from requirement analysis to planning to realization. • Enhanced client’s office IT efficiency by resource consolidation. • Clients: HR consulting company, private clinic (www.medical-motion.ch)
- 4 Monate, März 2014 - Juni 2014
Strategic Sales Representative
ServiceSource International
• Created & implemented sales strategies for Red Hat renewal service contracts and provided reports to senior sales manager. • Delivered good renewal rate with existing customers, top customer service quality assurance and sales execution from prospect to close (Forecast, CRM management, up-sell).
- 2 Jahre, März 2012 - Feb. 2014
Learner (Web Development)
Freiberuflich / Freelancer
• Learned WordPress CMS & basic web technology. • Participated two intensive online marketing programs in London. • Improved German skills during several stays in Switzerland (total 10 months)
- 1 Jahr und 1 Monat, Feb. 2011 - Feb. 2012
Product Support Manager
Hewlett Packard
• Identified gaps in customer care strategy, managed Inkjet product quality impact on customer satisfaction and provided insights for future programs. • Reduced product warranty calls and returns by 20% by driving top issues to resolution with R&D and regional support, repair and manufacturing partners. • Saved estimated 17% of warranty dollars in FY2011 by keeping ESR & ECR (Estimated Service/Call Rate) within target.
- 1 Jahr und 5 Monate, Aug. 2009 - Dez. 2010
Pre-Sales; Technical Consultant
Hewlett Packard
• Worked with regional (Asia Pacific & Japan) Desktop Solution team to identify product compatibility issues, failure rates and escalations; provided solutions with local engineers for onsite product supports. • Delivered trainings for new products and enterprise solutions to sales managers and channel partners. • Provided pre-sales support to sales managers of all market sectors in Taiwan to close big deals (7.7% revenue growth in 2010).
- 9 Monate, Nov. 2008 - Juli 2009
Windows Mobile Sales Representative
TrendYoung Marketing Corp. Taipei (Partner Company of Microsoft Taipei)
• Coordinated product launch, merchandisers and roadshow with Taiwan channels. • Provided technical knowledge, training and marketing materials for sales outlets; analyzed Taiwan smart phone market and created report for management.
- 4 Monate, Sep. 2008 - Dez. 2008
Administrative Assistant
Microsoft
• Increased inter-department work-flow efficiency by 20% by coordinating logistics, procurement and event organization.
• Researched Taiwan hard disk market (market price and end user preferences) and established positive relationships with retail channels.
- 11 Monate, Dez. 2005 - Okt. 2006
Assistant Product Engineer
Osram Licht AG
• Tested projector lamps and recorded data for further analysis and sales support.
- 1 Jahr und 7 Monate, Apr. 2004 - Okt. 2005
Project Sales Manager Assistant
Microsoft
• Led local existing partners to qualify for Microsoft certifications (89% re-enrolment rate). • Enrolled 100 companies to the Microsoft Partner Program. • Won Microsoft Program award for the best performance and customer satisfaction; contributed TWD$4 million (~100k USD) revenue in 2005.
Ausbildung von Oliver Wang
- 6 Jahre und 5 Monate, Sep. 2001 - Jan. 2008
Science
Chinese Culture University
Sprachen
Englisch
Fließend
Chinesisch
Muttersprache
Deutsch
Grundlagen
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