Omar Youssef

Participated in quality assurance initiatives, identifying areas for improvement and implementing corrective actions. Handled and assigned real estate inquiries coming from portals, emails, reports and calls to specific RE agents assuring smooth and accurate workflow. Created weekly and monthly reports and presentations for all the daily leads.

Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions. Prepared journal entries and entered into system using IDURAR CRM and Microsoft Excel.

Served as a valued member of the bank's internship program, consistently receiving positive feedback from supervisors and colleagues.

Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data. Handled month-end finances by managing and reporting assets, cash inflows and outflows, liabilities and other data.

Trained and supervised team of customer service representatives in providing quality service to customers. Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.

Finance, Banking and Insurance & Business Analaytics

Major in Economics, 3.56 CGPA