Omid Ahmad Omari

•support AWCC 3G Customers •coordinating the technical problems with AWCC technical departments •handset configuration •SIM card internet speed problems •weak signal and slow internet •technical guide •superwifi problem •Router set-up (connect/restart/reset/WPS function) •Router configuration •End-device settings check •End-device basic troubleshooting (setting up a static/dynamic IP, disabling security software, WLAN/LAN connectivity, etc.)

•Resolve customer complaints via phone, email, mail •Record details of customer contacts and actions taken •research required information using available resources •manage and resolve customer complaints •provide customers with product and service information •enter new customer information into system •follow up customer calls where necessary •document all call information according to standard operating procedures

•Configuration of mixer Lighting studio •Lighting studio, drama, stage •Ensuring all lighting equipment is in working order and organising any necessary •Conducting risk assessments for health and safety purposes •Pre-rigging the lighting and ensuring all cables and wires are safely concealed •Changing lighting between shots, as necessary •Programming and operating lighting consoles