Ondej Zaris
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ondej Zaris
- Current 11 years and 10 months, since Aug 2014
Customer Support Manager
GMC Software Technology
• Senior Support Engineer responsibilities • Managing and Coaching six direct reports including goal settings and performance management • Consultation and coordination with other departments to ensure correct procedures and processes • Responsible for Incident Management and SLA adherence • Escalation Management • EMEA Customer Care Manager deputy
- 2 years and 3 months, May 2012 - Jul 2014
Senior Support Engineer
GMC Software Technology
Support for EMEA customers (via email, phone or remotely) in German, Englich and Czech/Slovak Creating and implementing new environments for printer outputs Consulting existing and new projects Maintaining/tuning/debugging of existing environments Scripting, SQL databases, Win2008 and 2012 servers Dedicated supporter for Trüb AG and Mobility Creating environment documentation on customer side (EMEA) Presenting SLA on customer site (EMEA) Handling escalations Interviewing potential candidates
- 7 months, Nov 2011 - May 2012
iDesktop Supporter
Credit Suisse
On site user support and troubleshooting Windows 7 rollout Planning and organization of migration to new OS
- 3 months, Jul 2011 - Sep 2011
IT Supporter
Hyposwiss Private Bank
Maintenance of Win2008 Server, Exchange Server, AD On site user support and troubleshooting Planning and organization of orders to various suppliers during the move
Responsible for the installation and repair of electrical systems
- 2 months, Jun 2010 - Jul 2010
Citrix 2nd line support
Hewlet Packard
Installation, configuration and maintenance of Citrix servers/clients for HP customers worldwide.
- 2 years and 2 months, Mar 2008 - Apr 2010
IT Specialist
HSBC Bank
Installation, configuration and maintenance of Win2K/2K3 Servers, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Configuration and maintenance of LAN/WAN Planning and organization of orders to various suppliers Providing access rights to premises (security/cam system) Installation, configuration and maintenance of SIPS (Systemically Important Payment Systems)
- 2 years and 6 months, Oct 2005 - Mar 2008
IT Specialist
Beneficial Finance
Installation, configuration and maintenance of HW/SW, Win2K Server, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Selection procedures of HW/SW and data circuits Planning and organization of orders to various suppliers
- 2 years and 3 months, Jul 2003 - Sep 2005
IT Specialist
Istrobanka (CSOB Bank)
Installation and configuration of HW/SW - all branches in Bratislava Monitoring and support of ATMs Providing access rights to bank applications Support and training of electronic banking for Slovak and Austrian customers
Installation, configuration and maintenance of modems and Multiplexers Measuring data circuits System documentation Installation of electric/telephone/data cabling
Ausbildung von Ondej Zaris
- 3 years and 9 months, Sep 1995 - May 1999
low voltage – communication systems – programming/Scripting
SPŠE Zochova 9, Bratislava, Slovakia
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Czech
C1 (Fließend)
Slovak
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