Ondej Zaris

Angestellt, Customer Support Manager, GMC Software Technology

Adliswil, Switzerland

Skills

IT Support
Project management
Performance Reporting
SLA
System Administration
Windows Server
Network Administration
IIS
Customer service
Hardware-Installation
Software Installation & Upgrade
Active Directory
Web Services
GMC Inspire Products
PBX
GSM technology

Timeline

Professional experience for Ondej Zaris

  • Current 8 years and 7 months, since Aug 2014

    Customer Support Manager

    GMC Software Technology

    • Senior Support Engineer responsibilities • Managing and Coaching six direct reports including goal settings and performance management • Consultation and coordination with other departments to ensure correct procedures and processes • Responsible for Incident Management and SLA adherence • Escalation Management • EMEA Customer Care Manager deputy

  • 2 years and 3 months, May 2012 - Jul 2014

    Senior Support Engineer

    GMC Software Technology

    Support for EMEA customers (via email, phone or remotely) in German, Englich and Czech/Slovak Creating and implementing new environments for printer outputs Consulting existing and new projects Maintaining/tuning/debugging of existing environments Scripting, SQL databases, Win2008 and 2012 servers Dedicated supporter for Trüb AG and Mobility Creating environment documentation on customer side (EMEA) Presenting SLA on customer site (EMEA) Handling escalations Interviewing potential candidates

  • 7 months, Nov 2011 - May 2012

    iDesktop Supporter

    Credit Suisse

    On site user support and troubleshooting Windows 7 rollout Planning and organization of migration to new OS

  • 3 months, Jul 2011 - Sep 2011

    IT Supporter

    Hyposwiss Private Bank

    Maintenance of Win2008 Server, Exchange Server, AD On site user support and troubleshooting Planning and organization of orders to various suppliers during the move

  • 5 months, Feb 2011 - Jun 2011

    Electrician

    Hans K. Schibli AG

    Responsible for the installation and repair of electrical systems

  • 2 months, Jun 2010 - Jul 2010

    Citrix 2nd line support

    Hewlet Packard

    Installation, configuration and maintenance of Citrix servers/clients for HP customers worldwide.

  • 2 years and 2 months, Mar 2008 - Apr 2010

    IT Specialist

    HSBC Bank

    Installation, configuration and maintenance of Win2K/2K3 Servers, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Configuration and maintenance of LAN/WAN Planning and organization of orders to various suppliers Providing access rights to premises (security/cam system) Installation, configuration and maintenance of SIPS (Systemically Important Payment Systems)

  • 2 years and 6 months, Oct 2005 - Mar 2008

    IT Specialist

    Beneficial Finance

    Installation, configuration and maintenance of HW/SW, Win2K Server, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Selection procedures of HW/SW and data circuits Planning and organization of orders to various suppliers

  • 2 years and 3 months, Jul 2003 - Sep 2005

    IT Specialist

    Istrobanka (CSOB Bank)

    Installation and configuration of HW/SW - all branches in Bratislava Monitoring and support of ATMs Providing access rights to bank applications Support and training of electronic banking for Slovak and Austrian customers

  • 3 years and 1 month, May 2000 - May 2003

    Communication system specialist

    E.ON

    Installation, configuration and maintenance of modems and Multiplexers Measuring data circuits System documentation Installation of electric/telephone/data cabling

Educational background for Ondej Zaris

  • 3 years and 9 months, Sep 1995 - May 1999

    low voltage – communication systems – programming/Scripting

    SPŠE Zochova 9, Bratislava, Slovakia

Languages

  • German

    Fluent

  • English

    Fluent

  • Czech

    Fluent

  • Slovak

    -

Interests

RC-Modellbau
Snowboarding
Motorcycle

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