Ondej Zaris
Angestellt, Customer Support Manager, GMC Software Technology
Adliswil, Schweiz
Werdegang
Berufserfahrung von Ondej Zaris
Bis heute 10 Jahre, seit Aug. 2014
Customer Support Manager
GMC Software Technology
• Senior Support Engineer responsibilities • Managing and Coaching six direct reports including goal settings and performance management • Consultation and coordination with other departments to ensure correct procedures and processes • Responsible for Incident Management and SLA adherence • Escalation Management • EMEA Customer Care Manager deputy
2 Jahre und 3 Monate, Mai 2012 - Juli 2014
Senior Support Engineer
GMC Software Technology
Support for EMEA customers (via email, phone or remotely) in German, Englich and Czech/Slovak Creating and implementing new environments for printer outputs Consulting existing and new projects Maintaining/tuning/debugging of existing environments Scripting, SQL databases, Win2008 and 2012 servers Dedicated supporter for Trüb AG and Mobility Creating environment documentation on customer side (EMEA) Presenting SLA on customer site (EMEA) Handling escalations Interviewing potential candidates
On site user support and troubleshooting Windows 7 rollout Planning and organization of migration to new OS
3 Monate, Juli 2011 - Sep. 2011
IT Supporter
Hyposwiss Private Bank
Maintenance of Win2008 Server, Exchange Server, AD On site user support and troubleshooting Planning and organization of orders to various suppliers during the move
Responsible for the installation and repair of electrical systems
2 Monate, Juni 2010 - Juli 2010
Citrix 2nd line support
Hewlet Packard
Installation, configuration and maintenance of Citrix servers/clients for HP customers worldwide.
2 Jahre und 2 Monate, März 2008 - Apr. 2010
IT Specialist
HSBC Bank
Installation, configuration and maintenance of Win2K/2K3 Servers, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Configuration and maintenance of LAN/WAN Planning and organization of orders to various suppliers Providing access rights to premises (security/cam system) Installation, configuration and maintenance of SIPS (Systemically Important Payment Systems)
2 Jahre und 6 Monate, Okt. 2005 - März 2008
IT Specialist
Beneficial Finance
Installation, configuration and maintenance of HW/SW, Win2K Server, GSM Gateways, Alcatel PBX On site user support and troubleshooting of IT infrastructure and telephony systems Selection procedures of HW/SW and data circuits Planning and organization of orders to various suppliers
2 Jahre und 3 Monate, Juli 2003 - Sep. 2005
IT Specialist
Istrobanka (CSOB Bank)
Installation and configuration of HW/SW - all branches in Bratislava Monitoring and support of ATMs Providing access rights to bank applications Support and training of electronic banking for Slovak and Austrian customers
Installation, configuration and maintenance of modems and Multiplexers Measuring data circuits System documentation Installation of electric/telephone/data cabling
Ausbildung von Ondej Zaris
3 Jahre und 9 Monate, Sep. 1995 - Mai 1999
low voltage – communication systems – programming/Scripting
SPŠE Zochova 9, Bratislava, Slovakia
Sprachen
Deutsch
Fließend
Englisch
Fließend
Tschechisch
Fließend
Slovak
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