PARTHA PROTIM DALAL

Jehan Numa Palace Hotel,Bhopal Housekeeping Supervisor,Nov 2011-Still Working  Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations.  Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints.  Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

 Laying down the service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these  Monitoring various activities pertaining to cleaning of rooms & public area  Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations  Checking quality of housecleaning in guest rooms with particular attention to suites and ensuring customer satisfaction by achieving delivery of service quality norms by

 Laying down the service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these  Monitoring various activities pertaining to cleaning of rooms & public area  Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations  Checking quality of housecleaning in guest rooms with particular attention to suites and ensuring customer satisfaction by achieving delivery of service quality norms by

housekeeping operation ,executing operation with supervisors,checking quality and quantity of service operation, maintaing log books,section books, checking room making, public area cleaning ,section books,lost and found ,checking and cross checking all types of rooms,makig extra cleaning,

housekeeping operation ,room making, public area cleaning ,section books,lost and found ,making all types of rooms,makig extra cleaning,

housekeeping operation ,room making, public area cleaning ,section books,lost and found ,making all types of rooms,makig extra cleaning,

working with operation staff in front office , food and beverage servicem food and beverage kitchen for 24 weeks,as industrial trainee.

passed post graduation in travel tourism from kuoni academy kolkata